Order Processor

Job Description

Customer Service Representative | NORD Gear Corporation

The Tone:
This is an early career Customer Service Representative position at NORD Gear Corporation, an industrial company that focuses on power transmission. This role is crucial for ensuring that customers receive the correct products by accurately processing orders and managing all related communications and documentation. Your work directly supports customer satisfaction and efficient sales operations.

The TL;DR
• Role: Early Career
• Location: In-person
• Mission: This position ensures customers receive the correct product by accurately processing orders, confirming details, and managing related sales activities.
• Tech Stack: SAP

What You’ll Actually Do
• Process: Process customer orders accurately within the SAP/manufacturing system.
• Clarify: Contact customers to gather necessary information and clarify purchase order details.
• Collaborate: Work with the drafting department to finalize order information and specifications.
• Maintain: Organize and maintain all paperwork associated with each customer order.
• Support: Support the Customer Experience team by preparing quotes from the quotes queue.

The Must-Haves
• Background: High School Diploma or equivalent.
• Experience: One year of order entry, customer service, or inside sales experience preferred.
• Skills: Self-motivated, detailed oriented, strong comprehension, strong memory.
• Bonus: Associate or Bachelor’s Degree; Power transmission industry knowledge; Experience in a technical industry.