Staff Product Manager – Sales Technology and Operations

Job Description

Staff Product Manager, Sales Operations | Xometry

The Tone:
This is a full-time hybrid role at Xometry, located in Waltham, MA or North Bethesda, MD. Xometry connects big ideas with manufacturers, powering industries through its digital marketplace that provides critical resources to grow businesses and global manufacturing capacity to buyers. This role is crucial for rebuilding the core sales technology infrastructure into a unified revenue and account management engine, ensuring sales tools align with customer buying journeys and remove operational friction for account executives to focus on growth.

The TL;DR
• Role: Full Time
• Type: Hybrid
• Location: Hybrid – Waltham, MA or North Bethesda, MD
• Pay: $180000–$207000 yearly
• Team: Sales Technology and Operations
• Mission: Ensure each customer segment and buyer profile receives tailored tooling that supports their buying process and sales representatives’ selling, while removing operational drag to boost revenue growth.
• Tech Stack: Salesforce (Sales Cloud, CPQ, complex opportunity models, object hierarchies, territory management), Outreach, Salesloft, Kaia, Gong, HubSpot, Snowflake, Reverse ETL tooling, Claude, Cursor

What You’ll Actually Do
• Customer Journey Mapping: Build a deep, first-hand understanding of customer journeys and distinct buyer profiles within each segment through direct conversations and sales representative shadowing.
• Revenue Operating System: Transform Salesforce into a unified revenue engine by modernizing CRM infrastructure to support multi-stakeholder coverage models and automated data synchronizations across enterprise platforms.
• Segment-Specific Sales Motions: Support distinct sales motions across segments by matching tooling to how each segment’s buyers evaluate, purchase, and reorder, including high-velocity demand orchestration and robust enterprise transaction infrastructure.
• Order Milestone Visibility: Eliminate operational blind spots by streaming real-time production and fulfillment milestones directly into sales workflows and configuring automated exception alerts for proactive client management.
• Cross-Functional Product Bridges: Drive alignment and collaboration across organizational boundaries and key functional partners, synthesizing leadership input into product requirements to streamline sales productivity.

The Must-Haves
• Background: Bachelor’s degree in Computer Science, Engineering, Business, or a related technical field, combined with over 10 years of product management experience.
• Experience: 10+ years of product management, with direct ownership of sales technology, revenue operations, CRM platforms, or B2B marketplace sales infrastructure, and proven experience supporting B2B sales organizations with a defined segmentation model. Demonstrated depth in understanding customer journeys across multiple buyer profiles.
• Skills: Deep architectural mastery of Salesforce (Sales Cloud, CPQ, complex opportunity models, object hierarchies, territory management, enterprise integration patterns); hands-on fluency with modern commercial stacks including sales engagement platforms, conversation intelligence, marketing automation, cloud data warehouses, and reverse ETL tooling; AI-native operating style with tools like Claude and Cursor; systems-thinking mindset for intricate technical dependencies; executive presence and influence to align senior commercial and technical leaders around cohesive strategies.
• Bonus: Pragmatic understanding of sales behavior, balancing automation with flexibility while respecting the realities of quota-carrying representatives rather than over-engineering rigid standard operating procedures.