Head of Intake – Investigations Intake Management

Job Description

Investigations Officer, Head of Intake P4 | World Food Programme

The Tone:
This is an International Professional position (P4) located in Rome, Italy, within the World Food Programme, a 2020 Nobel Peace Prize Laureate dedicated to saving lives and building pathways to peace through food assistance. The Office of the Inspector General (OIG) provides independent and objective oversight, including detecting and deterring fraud, waste, and abuse, and conducting investigations into wrongdoing. This critical strategic role, Head of Intake within OIG’s Investigations and Inspections office, leads the team responsible for assessing and prioritizing allegations of misconduct by WFP employees and partners.

The TL;DR
• Role: Full Time
• Location: In-person – Rome, Italy
• Team: OIGI’s Intake and Case Development (ICD) unit, reporting to the Chief, ICD.
• Mission: To coordinate the intake team and oversee the full assessment workflow, determining the most appropriate course of action for allegations or concerns reported to OIGI.
• Tech Stack: Technology, Digital forensics, Artificial intelligence

What You’ll Actually Do
• Intake Workflow: Lead and oversee the OIGI intake assessment workflow, including allegation receipt, triage, risk-based prioritization, and adherence to WFP frameworks.
• Strategic Direction: Provide strategic direction on complex, sensitive, urgent, or high-risk matters, ensuring timely notification to OIGI management with clear assessments.
• Quality Assurance: Coordinate the preparation and review of all intake written outputs, establishing quality assurance arrangements for clarity, consistency, and compliance with standards.
• Team Leadership: Provide overall management and direction to the intake team, including workload distribution, prioritization, performance support, and fostering on-the-job learning.
• Policy and Improvement: Actively contribute to developing and implementing OIGI policies and procedures, identifying and leading practical improvements to intake systems and leveraging technology.

The Must-Haves
• Background: Advanced university degree in Criminology, Investigations, Law, Audit, Accounting, or related fields (Bachelor’s degree considered with additional relevant experience and/or professional certificate).
• Experience: Minimum eight years (of which three international) of progressively responsible professional experience in planning, leading, and executing complex criminal or administrative investigations or intake assessments, including managerial/supervisory experience. Demonstrated experience in leading multiple assignments, managing competing priorities, and reviewing high-quality analytical written products, with prior fact-finding in an international administrative setting and developing countries.
• Skills: In-depth knowledge of fact-finding and investigative theories and techniques, proven ability to coordinate multiple tasks and team activities, expertise in handling confidential information, excellent analytical and communication skills, and demonstrated ability to use technology for process improvement.
• Bonus: Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese.