Revenue Operations Director for the Customer Success & Solutions COE – Customer Success Operations

Job Description

Revenue Operations Director, Global Customer Success | Workday

The Tone:
This is a full-time hybrid role at Workday, located in Chicago, Illinois, USA. Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work. This role is crucial for driving operations within functions that grow and protect Workday’s revenue, including Customer Success, Solution Consulting, Value Management, and Enterprise Architecture. It focuses on helping these functions scale, empowering workmates, and removing friction for better customer service, while also accelerating AI adoption and building an AI-forward, consumption-based business model.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Chicago, Illinois, USA
• Pay: $167200–$297000 yearly
• Team: This role reports to the Senior Director of Revenue Operations, AI & Function Operations, and serves as the strategic operating partner for the Customer Success & Solutions COE.
• Mission: Serve as the strategic operating partner for the Customer Success & Solutions COE, architecting the cross-COE “state of the business” view, aligning global practices with Geo field teams, and driving operational efficiency at scale.

What You’ll Actually Do
• Operating Rhythm: Establish shared planning, business reviews, and consolidated reporting across the Customer Success, Value Management, Solution Consulting, and Enterprise Architecture pillars.
• Priority Roadmap: Own the cross-COE priority roadmap, ensuring the COE pillars efficiently tackle the most mission-critical business challenges.
• Operational Boundaries: Co-author ownership, handoffs, and escalation boundaries across COE and field functions to ensure frictionless support for stakeholders.
• Planning & Analytics: Coordinate with analytics workmates to deliver globally utilized planning models and establish reporting cadences that account for both regional and global performance.
• Project Management: Run select projects, specifically those requiring cross-COE coordination, from start to finish in support of the SVP, COE’s priorities.

The Must-Haves
• Background: Director level professional with 8+ years of SaaS experience in scaling strategy (Design → Pilot → Scale) across customer-facing functions.
• Experience: Deep expertise spanning both presales and post-sales operational domains. Proven track record in consumption/usage models and planning methodology. Demonstrated ability to lead across matrixed organizational structures (functional vs. Geo), negotiate Rules of Engagement, and drive executive change management. Experience coordinating the workload of another person, including helping prioritize, coaching, and developing, to drive successful outcomes.
• Skills: Strategic execution, Cross-functional operations, Planning and analysis, Stakeholder leadership, People management.