CB & IB Operations & Controls – FX Prime Brokerage Client Service Representative – AVP – FX Prime Brokerage Client Service

Job Description

CB & IB Operations & Controls – FX Prime Brokerage Client Service Representative – AVP | Deutsche Bank

The Tone:
This is a full-time role at Deutsche Bank, located in Singapore. Deutsche Bank is a leading German bank with strong European roots and a global network. This position is vital as the first point of contact for external clients, working from their initial engagement through to account closure. The role directly enhances the client’s experience by supporting queries, building strong relationships, and communicating client-related information across various bank departments.

The TL;DR
• Role: Full Time
• Type: Regular
• Location: Hybrid – Singapore

• Team: Client Services team focused on supporting external clients from account inception to closure.
• Mission: Enhance the client’s experience with Deutsche Bank by providing support, building strong relationships, and communicating client information to internal departments.

What You’ll Actually Do
• Client Engagement: Serve as the primary client contact, managing queries promptly via multiple channels and conducting system walkthroughs to enhance client understanding.
• Operational Assurance: Oversee the timely resolution of reconciliation breaks and trade exceptions, ensuring global team members adhere to appropriate service levels and control guidelines.
• Complex Trade Processing: Handle the full lifecycle of complex FX trades, including exotic options, unwinds, novations, and NPV, while providing essential support to global clients during Asia hours.
• Trade Reconciliation: Collaborate extensively with clients, counterparty banks, and offshore teams to swiftly identify and rectify mismatches on trade give-ups.
• Financial Oversight & Relationship Building: Follow up with clients to ensure timely payment of fees, and foster strong working relationships with diverse internal global teams and external clients.

The Must-Haves
• Background: Minimum a bachelor’s degree required, with a career level appropriate for an AVP. Core domain knowledge in Middle Office Operations within the financial services sector, specifically proven experience in FX or Fixed Income.
• Experience: Minimum 4 years of experience in a Middle Office Operations role in the financial services sector, coupled with at least 4 years of experience in client servicing and trade lifecycle management.
• Skills: Strong communication and interpersonal skills; proven organizational and project management skills with the ability to identify and prioritize multiple tasks; deep understanding of FX products and their front-to-back process flows; ability to meet tight deadlines under pressure; proactive and results-driven approach to task completion and client experience improvement; proven negotiation skills and ability to manage individual clients’ expectations; ability to leverage AI tools to enhance productivity and optimize workflows while applying critical judgment for responsible and ethical data use.