Account Manager – Client Delivery Management

Job Description

Director – Account Management | Dentsu Aegis

The Tone:
This is a full-time, permanent role at Dentsu Aegis, located in Bangalore, India. Dentsu Aegis is a global leader in media and digital marketing services, working with a diverse portfolio of clients to develop and execute their communication strategies. This Director-level position is crucial for ensuring the seamless delivery of client accounts, focusing on operational excellence, team leadership, and fostering strong collaboration both within the agency and with external partners and clients.

The TL;DR
• Role: Full Time
• Type: Permanent
• Location: In-person – Bangalore, India (Karnataka)

• Team: Reports to the Client Director, leads an internal account management team.
• Mission: To ensure the on-time, excellent execution of client communication plans, managing team capabilities, and driving internal and external collaboration for sustained account success.
• Tech Stack:

What You’ll Actually Do
• Client Solution Delivery: Support the Client Director in the development and delivery of innovative and creative solutions that directly address client briefs and objectives, ensuring strategic alignment and impact.
• Collaborative Value Generation: Drive collaboration across various Dentsu teams and network partners, leveraging deep knowledge of products and services to enhance client business value and Dentsu’s offerings.
• Communication Plan Management: Oversee the comprehensive project management of clients’ communications plans, meticulously tracking timelines, managing budgets, and ensuring all deliverables meet defined parameters.
• Strategic Plan Optimization: Proactively review and refine communication plans, identifying opportunities for innovation and implementing more efficient working methods to increase margin and overall value for both clients and the agency.
• Team Leadership and Excellence: Lead, mentor, and motivate the internal account management team, fostering a culture of high performance and ensuring the production of best-in-class work for all client engagements.

The Must-Haves
• Background: Proven leadership experience at a Director level within an account management or client services function, ideally within the advertising, media, or marketing services industry. This includes direct experience supporting senior client-facing roles like a Client Director and overseeing the operational delivery of client accounts.
• Experience: Significant experience in end-to-end project management of complex client communications plans, demonstrating proficiency in managing detailed timelines, allocating resources effectively, and maintaining strict budget controls. A track record of actively reviewing and enhancing plans to drive greater financial margin and overall client value through strategic and innovative approaches. Extensive experience in successfully leading, motivating, and developing internal teams to consistently deliver high-quality, best-in-class work.
• Skills: Core competencies in Account Management, advanced Project Management, effective Team Leadership and motivation, diligent Budget Management, strategic Planning and optimization, strong Client Relationship Management, and demonstrated ability for Cross-functional Collaboration across various internal and external stakeholders.