Client Operations & Strategic Growth Manager

Job Description

Client Operations & Strategic Growth Manager | Hogan Lovells

The Tone:
This is a full-time role at Hogan Lovells, located in London, UK, with a hybrid working pattern that includes up to 40% remote work. Hogan Lovells is a truly global legal firm investing in stronger client partnerships, smarter operations, and new capabilities to meet evolving client expectations. This position is central to the firm’s strategy, focusing on a significant client relationship by driving business development priorities, operational excellence, and client service innovation in a rapidly changing legal landscape.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – London, UK

• Team: Global Marketing and Business Development (M&BD) team, Client Development area
• Mission: To manage a significant client relationship, shape business development priorities, and drive operational excellence and client service innovation.
• Tech Stack: advanced Excel, PowerBI (or comparable), HighQ Collaborate, Smartsheet (or Planner)

What You’ll Actually Do
• Client Relationship Management: Manage the firm’s relationship with a major client in the Life Sciences and Health Care sector, serving as a key internal and external point of contact.
• Strategic Account Growth: Partner with internal stakeholders to develop, maintain, and execute a strategic client plan, identifying opportunities to deepen and expand client engagements.
• Operational Oversight & Compliance: Support client service excellence through reporting, feedback, and collaboration on billing, guidelines, conflicts, and operational needs.
• AI Engagement & Compliance: Oversee the firm’s AI engagement with the client, including approval processes, billing, training, and tracking commitments.
• Financial Coordination & Pricing: Partner on developing detailed matter plans including budgets and resource requirements, track billing against guidelines, and coordinate work on specific fee arrangements.

The Must-Haves
• Background: Manager level, with 7+ years of relevant experience within legal or professional services, including account management or PMO experience, and advanced project management methodology knowledge.
• Experience: 7+ years of client-facing project management, coordinating multi-matter budgets, scoping, project planning, workflow management, and post-matter reviews, along with familiarity with outside counsel guidelines and timekeeping standards.
• Skills: Strategically and commercially-minded with the ability to translate business issues into growth opportunities, strong organizational skills, excellent writing and presentation abilities, and deep knowledge of law firm management metrics.
• Bonus: A project management qualification is desirable, along with technical skills in advanced Excel, PowerBI (or comparable), HighQ Collaborate, and Smartsheet (or Planner).