Control Manager Program Associate – Operational Risk Management

Job Description

Associate – Control Manager – Program | JPMorgan Chase

The Tone:
This is a full-time role at JPMorgan Chase, located in In-person – India(Maharashtra). JPMorgan Chase operates globally, supporting businesses in 60 countries. This role is crucial for strengthening the control environment and managing operational risks within the firm, contributing to safer, more efficient operations. By coordinating critical governance and reporting, this position ensures a robust control framework across corporate functions.

The TL;DR
• Role: Full Time
• Location: In-person – India(Maharashtra)
• Team: Chief Administrative Office Central Control Management team, supporting JPMorganChase businesses globally.
• Mission: To support a robust and consistent control environment by coordinating governance routines, preparing management reporting, and partnering with stakeholders to track risks, issues, and remediation actions.
• Tech Stack: Tableau, Alteryx, Power BI, Microsoft Excel, PowerPoint, Word, Business Objects, QlikSense, artificial intelligence and large language model-enabled tools (where approved).

What You’ll Actually Do
• Coordinate Governance: Coordinate governance routines and reporting requirements for control forums and committees, ensuring accurate and timely materials and clear escalation of key items.
• Track Deliverables: Track issues, action plans, milestones, and key deliverables through automated dashboards, delivering executive-ready status views, trend analysis, and actionable insights across multiple control programs.
• Manage Documentation: Develop and maintain committee packs, agendas, attendance and minutes trackers, and follow-up logs, driving timely closure of action items and stakeholder deliverables.
• Produce Reporting: Produce management information and thematic reporting using automation and approved AI/LLM-enabled workflows to identify, summarize, and communicate key risks, control gaps, remediation progress, and emerging themes.
• Coordinate Certifications: Coordinate control recertifications, periodic affirmations, attestations, and the third-party intermediary review lifecycle, including scheduling, outreach, progress tracking, and reporting.

The Must-Haves
• Background: Bachelor’s degree or equivalent experience with core domain knowledge in control management, audit, operational risk, compliance, data governance, finance, or operations.
• Experience: 3+ years of experience in control management, audit, operational risk, compliance, data governance, finance, operations, or related disciplines, demonstrating an ability to coordinate deliverables across multiple stakeholders, manage competing priorities, and meet deadlines.
• Skills: Working knowledge of risk and control concepts and exposure to Risk and Control Self-Assessment (RCSA) or comparable control frameworks; experience translating control requirements into practical process improvements, including workflow standardization and basic automation opportunities; familiarity with dashboarding, analytics, and workflow tools such as Tableau, Alteryx, or Power BI; strong written and verbal communication skills; proficiency in Microsoft Excel, PowerPoint, and Word.
• Bonus: Experience with business intelligence, reporting, and data analytics tools like Alteryx, Tableau, Business Objects, or QlikSense; experience using artificial intelligence and large language model tools to improve risk and controls work products.