Regional Collections Associate

Job Description

Regional Collector Associate – REMOTE | Ryder

The Tone:
This is a full-time role at Ryder, located remotely. Ryder specializes in commercial transportation, logistics, and supply chain solutions, and this role supports the financial stability of the company. The Regional Collections Associate is crucial for managing customer accounts, resolving billing issues, and protecting Ryder’s financial interests by ensuring timely payment and minimizing bad debt.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote
• Pay: $55000 yearly
• Mission: Maximize financial results by lowering Days Revenue Outstanding (DRO), reducing the percentage of the portfolio over 30 days delinquent, and minimizing Ryder’s bad debt expense.
• Tech Stack: MS Office Suite

What You’ll Actually Do
• Contact customers to solicit payments, negotiate cessation of services, obtain information on deductions and billing issues, and determine contract defaults.
• Analyze disputes and deductions using gathered customer information to resolve amounts due to Ryder due to various billing discrepancies.
• Provide Ryder’s Finance, Operations, Sales, and Rental leadership with regular updates on receivables through conference calls and direct contact, including bad debt expense forecasting.
• Participate in projects, committees, or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing processes.
• Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due), and preserve customer relationships.

The Must-Haves
• Background: Entry to mid-level professional with a required H.S. diploma/GED, focused on commercial collections.
• Experience: One year or more in commercial collections, or two years or more in accounting/financial with a H.S. Diploma. Candidates with an Associate’s or Bachelor’s degree require 0 to one year in accounting/financial roles.
• Skills: Demonstrated knowledge of commercial collections process (intermediate), MS Office Suite (intermediate), problem-solving skills, strong verbal and written communication, decision quality, detailed-oriented with excellent follow-up practices.
• Bonus: Associate’s degree preferred in business, accounting, financial or a related field; Bachelor’s degree preferred in business, accounting, financial or a related field.