Client Manager

Job Description

Named Accounts Manager | NTT Data Global

The Tone:
This is a full-time role at NTT Data Global, located on-site. NTT DATA is a leading provider of business and technology services, specializing in AI, digital infrastructure, cloud, security, connectivity, data centers, and application services. This role is essential for cultivating client relationships, expanding business across all solution areas, and ensuring client satisfaction and revenue growth for the company.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: On-site

• Mission: To build and nurture client relationships, drive account expansion, and meet revenue targets while ensuring client satisfaction and retention.
• Tech Stack: Salesforce.com

What You’ll Actually Do
• Client Relationship Management: Build and nurture relationships with assigned accounts, acting as the first point of contact to address client issues, ensure consistent client satisfaction, and drive expansion across all solution areas.
• Consultative Solutioning: Use state-of-the-art tools and methodologies to understand clients’ needs, offering tailored solutions that address their specific business requirements and transform needs into actionable solutions.
• Strategic Account Growth: Manage and grow relationships by using strategic thinking and advanced planning skills, coordinating with a global network of offices to deliver exceptional client experiences.
• Financial Performance: Meet revenue and margin targets while minimizing client churn and maximizing retention, contributing to overall revenue growth.
• Sales Strategy Execution: Develop and implement account strategies by utilizing extensive knowledge of the latest technology sales methods and trends, working closely with key stakeholders to realize business opportunities.

The Must-Haves
• Background: Bachelor’s degree or equivalent in business or a sales-related field, with strong sales business acumen focused on planning and using tools to meet business requirements.
• Experience: Extensive experience in global partner management and sales environments, with a focus on business development, and proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth.
• Skills: Deep knowledge of NTT DATA’s offerings, client applications, use cases, and market trends; proficiency in using Salesforce.com or other CRM platforms; ability to identify and advance opportunities at assigned clients and prospects; capability to drive alignment to a common vision across multiple stakeholders; and strong problem-solving skills with the ability to influence team members.