Senior Client Manager

Job Description

Senior Client Manager | NTT Data Global

The Tone:
This is a full-time role at NTT DATA Global, located in a hybrid setting. NTT DATA is a $30+ billion business and technology services leader, renowned for its technical excellence and leading innovations across AI, digital infrastructure, cloud, security, connectivity, data centers, and application services. This role is instrumental in managing and growing client relationships, driving land, expansion, and renewals across solutions, and ensuring client satisfaction throughout their entire lifecycle.

The TL;DR
• Role: Full Time
• Type: Hybrid
• Location: Hybrid

• Mission: Own client account relationships to drive land, expansion, and renewals while ensuring satisfaction and identifying value-added services.
• Tech Stack: Salesforce.com

What You’ll Actually Do
• Client Engagement: Act as the main point of contact, managing and growing client relationships, ensuring satisfaction, and collaborating with vendors and partners.
• Revenue Generation: Drive land, expansion, and renewals across all NTT DATA solutions within your assigned accounts.
• Value Articulation: Identify current client needs, articulate how NTT DATA’s services can add real value to their business, and encourage exploration of additional services.
• Account Ownership: Take full ownership of assigned accounts, effectively managing opportunities, pipelines, and forecasts using company sales tools and methodologies.
• Risk Management: Engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance.

The Must-Haves
• Background: A bachelor’s degree or equivalent in business or a sales-related field. This is a senior-level role.
• Experience: Advanced experience in global partner management, sales environments, and customer service. Prior experience in the IT or professional services industry with a focus on business development and/or sales. Proficiency with the Salesforce.com contact platform.
• Skills: Strong business acumen in sales, including planning and leveraging tools and data. Knowledge of NTT DATA’s offerings, client applications, use cases, and market trends. Ability to link high-value services to specific client needs and outcomes. Excellent client engagement and management skills aimed at improving client relationships and driving sales growth. Experience identifying and advancing opportunities, and accountability for coordinating internal and external resources to close sales.