Sales Operations Business Partner – Sales Operations

Job Description

Sales Operations Partner | WTW

The Tone:
This is a full-time, commercially focused role at WTW, a leading global advisory, broking, and solutions company. WTW helps clients manage risk, optimize benefits, cultivate talent, and expand the power of capital across 140+ countries. This role sits at the heart of the business, supporting growth across Corporate Risk & Broking North America by partnering with leaders and producers to drive decision-making, performance, and growth outcomes.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Flexible – Not specified

• Team: North America Sales Operations team, part of a global Sales Operations network
• Mission: Enable leadership to make informed decisions that drive new business performance by owning growth insight and shaping planning activities.
• Tech Stack: Dynamics 365, Power BI

What You’ll Actually Do
• Growth & Business Planning: Partner with leadership to develop and execute growth strategies, business plans, and performance tracking across assigned areas.
• Pipeline & Forecasting: Own pipeline visibility and forecasting accuracy, providing insight on performance, risks, and opportunities to inform decision-making.
• Insight & Performance Management: Translate data into actionable insights, enabling leaders to optimize growth, improve conversion, and prioritize opportunities.
• Sales Enablement & CRM: Drive value from CRM (Dynamics 365) through data quality, insight generation, and adoption of consistent processes and standards.
• Stakeholder Partnership: Work closely with Growth Leaders, Producers, Finance, Marketing, and Global Sales Operations teams to coordinate and accelerate growth initiatives.

The Must-Haves
• Background: Experience in sales operations, business planning, or commercial analytics within a complex, matrix environment.
• Experience: Proven ability to influence senior stakeholders and drive outcomes without direct authority, coupled with experience using CRM platforms (e.g., Dynamics 365) and reporting tools such as Power BI.
• Skills: Strong analytical capability with the ability to translate data into clear commercial insight, excellent communication and stakeholder management skills, and the ability to operate at pace, manage ambiguity, and prioritize effectively.