Private Banking Client Service Associate

Job Description

Analyst to AVP, Assistant Relationship Manager, Treasures Private Client, Private Banking | DBS Group Holdings

The Tone:
This is a regular full-time role at DBS Group Holdings, located in The Center, Hong Kong. DBS’s Private Banking offers a comprehensive, personalized banking and wealth management experience for high net-worth clients. This role is crucial for ensuring the highest level of service delivery and fostering strong client relationships, directly contributing to customer retention and growth within the Treasures Private Client segment.

The TL;DR
• Role: Full Time
• Type: Regular
• Location: In-person – The Center, Hong Kong

• Team: Supporting Relationship Managers within the Treasures Private Client segment of Private Banking.
• Mission: To support Relationship Managers in providing differentiated service to high net-worth customers, ensuring smooth operations and contributing to customer retention and growth.

What You’ll Actually Do
• Client Support: Support Relationship Managers in delivering differentiated service to high net-worth customers, contributing to customer retention and growth.
• Account Lifecycle Management: Oversee the entire client account lifecycle, from initial account opening and ongoing maintenance through to eventual closure.
• Compliance & Documentation: Ensure the Know Your Customer (KYC) process is completed accurately and on time, with all associated documentation being compliant and finalized.
• Operational Collaboration: Collaborate effectively with business support teams and service providers to ensure timely transaction processing and the delivery of customer-focused service.
• Direct Client Engagement: Serve as a key contact point for customers, initiating their instructions, monitoring fund payments, and preparing instructions for loan disbursements.

The Must-Haves
• Background: A degree in Business, Finance, or a related discipline is required, providing a foundational understanding relevant to private banking.
• Experience: A minimum of 3 years of relevant experience in a private banking or wealth management environment is essential, preferably in a client-servicing or support capacity.
• Skills: Must be qualified to carry out Investment regulated activities (Types 1 and 4) under the Securities and Futures Ordinance (SFO). Requires a customer-focused approach with excellent communication and interpersonal skills, alongside a good command of written and spoken English and Chinese, with fluency in Putonghua being mandatory.
• Bonus: Solid experience in proactively building and fostering customer relationships is considered an advantage.