Global Process Owner (Sales Process) – Sales Process Optimization

Job Description

Global Sales Process Owner | NielsenIQ

The Tone:
This is a full-time role at NielsenIQ, located in London, United Kingdom, with hybrid work options. NielsenIQ aims to optimize and streamline its global commercial operations. This role is pivotal in shaping and optimizing the end-to-end sales process, driving simplification, harmonization, and integration to enhance seller productivity, customer satisfaction, and operational efficiency across the global organization.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – London, United Kingdom
• Pay: 70000–90000 GBP yearly
• Team: Reports to Lead Sales Process Owner (Head of Sales Process)
• Mission: To shape and optimize the end-to-end sales process globally, ensuring scalability, standardization, and alignment with commercial strategy.
• Tech Stack: Sales Cloud, CPQ, incentive compensation, analytics, contract lifecycle management

What You’ll Actually Do
• Process Ownership & Governance: Lead the design, optimization, and governance of global sales processes and policies, ensuring alignment with business goals and scalability.
• Cross-functional Collaboration: Partner with stakeholders across Sales, Marketing, Commercial Operations, Finance, IT, and external vendors to define and maintain the technology roadmap for digital sales transformation.
• Process Simplification & Standardisation: Harmonize and reduce complexity in customer-centric workflows to deliver consistent and integrated sales processes across regions and segments.
• Sales Enablement: Drive improvements in seller efficiency and customer experience through process and platform optimization.
• Process Design Expertise: Apply advanced methodologies like Lean Six Sigma to engineer high-performing processes that reflect real-world selling dynamics and deliver measurable improvements.

The Must-Haves
• Background: Senior-level professional with a proven track record in global sales process ownership and optimization across the Lead-to-Order or Quote-to-Cash domain.
• Experience: 8 to 10 years of experience in global sales process ownership, with demonstrated success in implementing consistent CRM processes globally.
• Skills: Deep CRM domain expertise, strong stakeholder management and influence across diverse global teams, ability to build consensus and drive execution in ambiguous environments, and a delivery-focused approach to translate business requirements into actionable outcomes.
• Bonus: Knowledge of leading sales methodologies (e.g., MEDDICC, Challenger, SPIN, BANT), familiarity with modern process modeling techniques (e.g., design thinking, storyboarding), and commitment to aligning practices with industry best standards.