Global Process Owner (Sales Process)

Job Description

Global Sales Process Owner | NielsenIQ

The Tone:
This is a full-time role at NielsenIQ, with hybrid work options available from Nuremberg, Germany. NielsenIQ operates as a global commercial organization, and this pivotal position is dedicated to shaping and optimizing the entire end-to-end sales process, covering everything from lead generation to order fulfillment (Lead-to-Order / Quote-to-Cash). The role is essential for driving simplification, harmonization, and integration of sales processes, ensuring they are scalable, standardized, and strategically aligned with commercial goals to significantly enhance seller productivity, improve customer satisfaction, and boost overall operational efficiency.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Germany (Bayern) – Nuremberg
• Pay: €70000–€90000 yearly
• Team: Reports to Lead Sales Process Owner; collaborates with other process owners, product owners, technical business analysts, and cross-functional stakeholders.
• Mission: Shape and optimize the end-to-end sales process (Lead-to-Order / Quote-to-Cash) across the global commercial organization.
• Tech Stack: Sales Cloud, CPQ, incentive compensation, analytics, contract lifecycle management.

What You’ll Actually Do
• Process Governance: Lead the design, optimization, and governance of global sales processes and policies to ensure alignment with business goals and scalability across regions.
• Technology Roadmap: Partner with cross-functional stakeholders across various departments and external vendors to define and maintain the technology roadmap for digital sales transformation.
• Process Simplification: Harmonize and reduce complexity in customer-centric workflows to deliver consistent and integrated sales processes across regions and segments.
• Sales Enablement: Drive improvements in seller efficiency and customer experience through process and platform optimization, focusing on operational effectiveness.
• Method Application: Apply advanced methodologies, such as Lean Six Sigma, to engineer high-performing sales processes that reflect real-world selling dynamics and deliver measurable improvements.

The Must-Haves
• Background: 8–10 years of proven experience in global sales process ownership and optimization across the Lead-to-Order (L2O) or Quote-to-Cash (L2C) domain. This includes knowledge of leading sales methodologies such as MEDDICC, Challenger, SPIN, and BANT.
• Experience: Demonstrated success in implementing consistent CRM processes globally, coupled with deep CRM domain expertise covering areas like Sales Cloud, CPQ, incentive compensation, analytics, and contract lifecycle management.
• Skills: Strong capabilities in stakeholder management and influence across diverse, global teams; the ability to build consensus and drive execution effectively in ambiguous environments; and a delivery-focused approach with a track record of translating business requirements into actionable outcomes.
• Bonus: Familiarity with modern process modeling techniques, including design thinking and storyboarding.