Strategic Client Partner

Job Description

Consultant | NielsenIQ

The Tone:
This is a full-time role at NielsenIQ, located in Turkey, where proficiency in both English and Turkish is essential. NielsenIQ empowers businesses by providing critical data, market research, and consumer insights solutions that inform strategic decisions and drive growth. In this Consultant role, you will be pivotal in partnering with key clients, applying a consultative approach to translate insights into tangible business growth. Your efforts will directly strengthen client relationships, address complex business challenges, and ensure clients fully maximize the value derived from NielsenIQ’s comprehensive solutions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Turkey – Istanbul
• Mission: Solve business challenges for strategic clients by delivering actionable insights and maximizing the value of NielsenIQ solutions to drive business growth.

What You’ll Actually Do
• Client Strategy & Growth: Develop strategic client growth plans by aligning business priorities, identifying opportunities, and driving execution against agreed objectives, while also identifying further growth opportunities through daily client engagement.
• Client Relationship & Service Management: Manage strategic client relationships, collaborating with internal Analytics, Insights, and Customer Service teams to ensure high-quality delivery, actionable recommendations, and an exceptional overall client experience.
• Issue Resolution & Feedback: Monitor client feedback, lead issue escalation processes, and proactively coordinate cross-functional stakeholders to address challenges, implement solutions, and ensure timely and effective resolution.
• Performance & Commercial Alignment: Own the Net Promoter Score (NPS) process and results, ensuring service quality meets client expectations, and partner with Commercial teams to integrate client requirements into account plans and support business development.
• Team Leadership: Provide leadership and guidance across cross-functional teams supporting assigned client accounts to ensure an exceptional client experience.

The Must-Haves
• Background: University degree with core domain knowledge in client servicing, market research, consulting, consumer insights, or marketing consultancy.
• Experience: Minimum of 8 years of relevant experience, including demonstrated leadership managing strategic clients, projects, or cross-functional teams.
• Skills: Strong analytical and problem-solving skills with the ability to translate insights into actionable business recommendations; excellent interpersonal capabilities; ability to work both independently and collaboratively; excellent verbal and written communication skills in English and Turkish.