Director of Operations for the CBO – Billing Operations

Job Description

Director of Operations – CBO | Mount Sinai Health System

The Tone:
This is a full-time role at Mount Sinai Health System, located in New York, NY. Mount Sinai Health System is a large academic medical system providing comprehensive healthcare solutions across eight hospitals, numerous outpatient practices, and labs. This role is critical for leading day-to-day billing operations within the CBO, ensuring optimized revenue cycle management, improving cash collections, and fostering strong relationships across clinical and administrative departments to support the School’s overall direction. This position aims to transform healthcare by ensuring financial excellence and operational efficiency.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – New York, NY
• Pay: $115494–$173241 yearly
• Team: Leads billing operations within the CBO
• Mission: Optimize revenue management techniques and functions to meet or exceed organizational goals for net collection, A/R reduction, and staff productivity.
• Tech Stack: GE/IDX system applications

What You’ll Actually Do
• Leadership: Provide overall leadership for day-to-day billing operations and cultivate expertise within the billing office through strong mentoring.
• Strategy: Develop strategies and tactics across the organization to improve cash collections and enhance the net collection rate.
• Compliance: Increase compliance with third-party contract terms, recover underpayments, reduce denials, and ensure timely and accurate repayment of credit balances.
• Operations: Develop and implement policies, procedures, job descriptions, and workflow patterns that promote effective, efficient, and compliant revenue cycle operations.
• Monitoring: Review and evaluate departmental records and activities impacting the reimbursement process, developing metrics and quality audits for performance monitoring.

The Must-Haves
• Background: Bachelor’s degree in finance or accounting or an equivalent combination of relevant experience and education at a Director level.
• Experience: 10+ years of effective experience in healthcare reimbursement, billing, claims processing, departmental operations, and contract management.
• Skills: Strong communication and management skills, a firm understanding of all financial and accounting standards and regulations, and experience with revenue cycle optimization.
• Bonus: Medical School experience and a strong background in administrative leadership are preferred.