Junior Account Manager

Job Description

Junior Account Manager | Marqeta

The Tone:
This is a staffing agency contract position for approximately six months, located remotely. Marqeta provides a card issuing platform that offers unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time, serving as an early enabler of embedded finance. This role is crucial for supporting marketing efforts and managing key customer accounts by coordinating internal teams and ensuring all customer-facing materials are precise and approved.

The TL;DR
• Role: Full Time
• Type: Contract
• Location: Remote
• Pay: $55–$65 hourly
• Team: Collaborates closely with multiple teams across the organization, supporting a POD leader.
• Mission: To support strategic efforts for key business accounts by managing collateral, creating content, and assisting with customer management processes.
• Tech Stack: Powerpoint/Google Slides, Word/Google Docs, Excel/Google Sheets

What You’ll Actually Do
• Support: Support the strategic efforts of the POD leader in managing key business accounts.
• Manage: Manage the collateral feedback and approval process, coordinating reviews across internal stakeholders and incorporating revisions.
• Create: Create monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and pertinent information.
• Develop: Support the development and delivery of presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets.
• Assist: Support day-to-day customer management processes.

The Must-Haves
• Background: Requires a Bachelor’s degree with a minimum of 5 years of related experience.
• Experience: Documenting, tracking, and supporting the daily functioning and operations of customer programs, coupled with experience delivering polished, error-free work.
• Skills: Superior communication abilities, encompassing interpersonal, verbal, presentation, written, and email communication. Additionally, experience prioritizing, managing, and delivering on multiple projects simultaneously.
• Bonus: Ideally demonstrated experience working in Operations or Account Management.