Accounts Receivable Services Accountant – Non-Sponsored Billing and Payments

Job Description

Accounts Receivable Services Accountant Intermediate | University of Michigan

The Tone:
This is a 95% remote, full-time role based out of the University of Michigan’s Shared Services Center (SSC), requiring occasional on-site presence for specific tasks such as deposit activities or staff training. The U-M SSC functions as a dedicated customer service organization, committed to providing user-friendly and cost-effective administrative services across the university community, encompassing both financial and human resources transactional support. In this critical position, you will report to the Accounts Receivable Services Accountant Supervisor and be responsible for the precise compilation and processing of accounts receivable transactions on behalf of the university. You will operate as a key subject matter expert for non-sponsored billing and payment processing, working both independently and collaboratively with internal colleagues and central partners. Your contributions are essential for ensuring the financial accuracy, efficiency, and overall integrity of a leading higher education institution’s administrative services.

The TL;DR
• Role: Full Time
• Location: Hybrid – Ann Arbor, MI
• Team: Reports to the Accounts Receivable Services Accountant Supervisor.
• Mission: This role is responsible for the precise compilation and processing of accounts receivable transactions, serving as a key subject matter expert on non-sponsored billing and payment processing to support the university’s financial operations.
• Tech Stack: Spreadsheets, query tools, data analysis software

What You’ll Actually Do
• Processing & Accuracy: Ensure the accuracy and proper processing of all billing and payment records by meticulously reviewing data queries and other relevant financial information.
• Stakeholder Support: Serve as a primary point of contact, responding to diverse inquiries from university schools and colleges, central partners (such as Treasury and Banking Services), or other SSC departments, while providing expert guidance and addressing emerging issues.
• Payment & Reconciliation: Efficiently process incoming payments, diligently research any unallocated payments to ensure proper application, and complete comprehensive monthly account reconciliations, including those related to onsite checks, student and guest cash advances, and the stored value card program.
• Error Resolution: Proactively identify complications and swiftly take corrective actions to resolve issues arising from billing, deposit, or journal entry errors, ensuring minimal processing delays and keeping all relevant units, partners, and supervisors informed.
• Team Guidance & Approvals: Provide leadership by serving as the first-level approver for capital calls, offering guidance to AR Specialists as needed, and actively assisting with month-end close activities, other reporting requirements, and identifying process improvement and automation efforts.

The Must-Haves
• Background: Bachelor’s degree in Business Administration with a major in Accounting.
• Experience: 1+ years of experience providing customer service.
• Skills: Intermediate level of proficiency with spreadsheets, query tools, and data analysis software.