Credit Card Sales Specialist

Job Description

Senior Relationship Officer | Mashreq

The Tone:
This is a full-time role at Mashreq, operating within a dedicated call center environment, likely situated in the United Arab Emirates. Mashreq is a prominent financial institution that provides a wide range of retail banking products and services, aiming to meet the diverse financial needs of its customers. This role is critical for driving the growth of the bank’s credit card portfolio and expanding its offerings of balance-building products such as Balance Transfer and Easy Cash. Success in this position directly contributes to the bank’s market presence and overall retail banking performance by ensuring effective customer engagement and sales.

The TL;DR
• Role: Full Time
• Location: In-person, United Arab Emirates
• Team: Injaz – RBG – CC_Balance Builder team, interacting with Team Leader, Product Manager, and Inbound/Outbound Management.
• Mission: Drive credit card acquisition and portfolio growth by effectively selling credit cards and balance-building products through customer calls and direct meetings, while ensuring compliance and superior customer experience.

What You’ll Actually Do
• Sales Generation: Drive credit card acquisition and expand the credit card portfolio by effectively selling credit cards and balance-building products, including Balance Transfer and Easy Cash.
• Customer Engagement: Engage directly with customers through both calls and direct meetings to identify their specific financial needs and expertly convert these opportunities into successful sales.
• Solution Promotion: Promote appropriate credit card and balance-building solutions, ensuring precise alignment with individual customer profiles and financial circumstances.
• Target Achievement: Consistently achieve all assigned sales, revenue, and productivity targets established within the Retail Banking Group.
• Operational Compliance and Service: Ensure accurate documentation and strict adherence to internal policies and regulatory guidelines, deliver a high standard of customer service, and proactively resolve customer-related issues as well as working issues within the team and with other units.

The Must-Haves
• Background: University Graduate with a strong sales and customer focus, preferably within a retail banking or financial services context, demonstrating strong interpersonal capabilities for effective customer engagement and problem resolution.
• Experience: Minimum of 1 to 2 years of experience in a similar sales and customer engagement environment, involving direct customer interaction and target-driven performance.
• Skills: Possess strong sales and customer focus, excellent presentation skills, analytical and computer proficiency, the ability to think creatively and work effectively under pressure, adaptability, versatility, business sensitivity, and a result-driven attitude as a good team player.
• Bonus: Practical marketing background is preferred.