Senior Manager, Customer Success

Job Description

Manager, Customer Success | Netradyne

The Tone:
This is a full-time senior leadership role at Netradyne, located in Nashville, TN. Netradyne develops AI-powered fleet safety solutions using Computer Vision and Edge Computing, aiming to transform the modern transportation ecosystem. This role is crucial for leading and developing a team of Customer Success Managers, ensuring Netradyne’s largest enterprise customers maximize the value of their platform, driving significant growth and long-term partnerships. The Senior Manager plays a pivotal role in customer retention, expansion, and advocacy, directly contributing to the company’s aggressive growth trajectory.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – Nashville, TN
• Pay: $150000–$195000 yearly
• Team: Leads a team of 8-11 Customer Success Managers within the Customer Success organization.
• Mission: Owns the successful onboarding, adoption, retention, and expansion for Netradyne’s largest enterprise customers.
• Tech Stack: Enterprise SaaS, Artificial Intelligence, Computer Vision solutions, Fleet Management, Transportation Technology, Telematics, IoT Platforms, Operational Analytics, Safety Technology

What You’ll Actually Do
• Executive Leadership: Lead, coach, mentor, and develop a team of Customer Success Managers, fostering a culture of customer advocacy and operational excellence.
• Strategic Relationships: Serve as an executive sponsor for strategic customer relationships, building trusted advisor relationships with C-suite stakeholders and facilitating Executive Business Reviews.
• Onboarding & Adoption: Own the Customer Success strategy for enterprise deployments exceeding 1,000 vehicles, developing scalable onboarding methodologies and governance frameworks.
• Data & Analytics: Translate complex operational and AI-generated insights into executive-level recommendations, advising customers on leveraging analytics to achieve business outcomes.
• Operational Excellence: Improve Customer Success processes through automation, standardized playbooks, and advocating for enterprise customer needs to influence product roadmap priorities.

The Must-Haves
• Background: Bachelor’s degree required. Senior leadership experience in customer success, account management, professional services, or related customer-facing post-sales organizations.
• Experience: Minimum 10 years of customer-facing experience (CS, AM, consulting, professional services, operations), with approximately 20 years of overall customer-facing leadership experience preferred. At least 10 years leading post-sales organizations and managing teams of 8-12 direct reports. Proven success supporting Fortune 1000 and large enterprise customers, including leading complex deployments involving 1,000+ assets.
• Skills: Exceptional executive presence and communication skills, strong financial, operational, and business acumen, analytical and data storytelling capabilities, ability to influence internal and external stakeholders, and experience building and scaling high-performing teams.
• Bonus: Experience with Enterprise SaaS, Artificial Intelligence or Computer Vision solutions, Fleet Management, Transportation Technology, Telematics, IoT Platforms, Operational Analytics, or Safety Technology. Master’s degree preferred.