Underwriting Account Service Associate

Job Description

Underwriting Account Service Associate | Zurich North America

The Tone:
This is a full-time role at Zurich North America, located in Atlanta, GA with a hybrid work model. Zurich North America is a leader in risk management with over 150 years of expertise, providing coverage across 25+ industries to 90% of the Fortune 500®. In this position, you will support experienced Underwriters in the review and analysis of risks, applying your research and analytical skills to assess risk and further your career.

The TL;DR
• Role: Early Career
• Type: Full Time
• Location: Hybrid, Atlanta, GA
• Pay: $24–$39 hourly
• Team: Excess Casualty team
• Mission: To support experienced Underwriters in reviewing and analyzing risks, aiding in underwriting decisions, and providing end-to-end account servicing.

What You’ll Actually Do
• Risk Analysis: Review, evaluate, and summarize risk exposures, controls, loss history, and financial condition to aid underwriting decisions regarding submission acceptance or declination.
• Policy Processing: Follow instructions from Underwriters regarding policy rating, subjective pricing, policy construction, coverages & exclusions, and mandatory forms to accurately quote and issue policies.
• Account Servicing: Provide end-to-end servicing support in collaboration with Underwriters and Managers for new business, renewals, and endorsements for basic to moderately complex business and products.
• Inquiry Response: Respond to written and verbal telephone inquiries appropriately and on time under close supervision, working collaboratively with assigned underwriters.
• Customer Support: Support Underwriters with broker/agent/distributor/customer interactions by providing basic customer service skills.

The Must-Haves
• Background: Bachelor’s degree or a Zurich Certified Insurance Apprentice (Associate Degree) qualification in Administrative, Customer Service, Financial Services, Risk Management, or Insurance areas, or a High School Diploma or Equivalent.
• Experience: No prior experience is required with a Bachelor’s degree or the Zurich Certified Insurance Apprentice qualification. Candidates with a High School Diploma or Equivalent require 2 or more years of experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance areas.
• Skills: Knowledge of data collection and analysis, Microsoft Office proficiency, strong verbal and written communication skills.
• Bonus: Insurance industry knowledge, familiarity with processing, rating, and policy management systems used in the insurance industry, superior relationship building, active listening, and customer service experience, attention to detail, self-direction to meet deadlines, and multi-tasking skills. Some travel (5%) may be required.