Director, Global Retail Technology Products

Job Description

Director, Global Retail Technology Products | New Balance

The Tone:
This is a full-time role at New Balance, located in Lawrence, MA. New Balance is a global company that empowers people through sport and craftsmanship to drive positive change. This role is crucial for leading the strategy and delivery of retail technology products worldwide, directly supporting the company’s direct-to-consumer growth and enhancing consumer and associate experiences across its global store ecosystem.

The TL;DR
• Role: Full Time
• Type: Regular Associate
• Location: Hybrid, Lawrence, MA
• Pay: $198900–$317750 yearly
• Team: Global Retail Technology Products
• Mission: Lead the strategy, roadmap, investment priorities, and delivery of retail technology products across New Balance’s global store ecosystem to enable scalable, connected retail capabilities.
• Tech Stack: Point of sale systems, inventory management, allocation and replenishment, sales audit, omnichannel fulfillment, store technology platforms

What You’ll Actually Do
• Set Product Vision: Define and maintain the multi-year strategy and roadmap for global retail technology products, aligning investments with business objectives, consumer needs, and regional requirements.
• Prioritize Investment: Build business cases and investment proposals to guide funding decisions, manage product budgets, and demonstrate business value and return on investment.
• Own Retail Technology Portfolio: Lead product strategy for point of sale, inventory visibility, allocation and replenishment, retail back-office operations, sales audit, store reporting, and associate productivity tools.
• Enable Omnichannel Experiences: Partner across various teams to connect store, ecommerce, fulfillment, inventory, loyalty, and customer engagement capabilities for seamless consumer experiences.
• Lead and Develop Product Team: Build, coach, and develop a high-performing team of Product Managers, Product Owners, and Analysts, establishing best practices and fostering a culture of accountability and innovation.

The Must-Haves
• Background: Director-level leadership with a strong understanding of retail operations, point of sale systems, inventory management, and omnichannel fulfillment.
• Experience: 10+ years in product management, retail technology, digital commerce, or enterprise technology leadership, including 5+ years leading product teams and complex technology portfolios.
• Skills: Create product strategies, develop business cases, manage budgets, prioritize investments, deliver measurable business outcomes, executive communication, stakeholder management, vendor management, strategic planning, change leadership.
• Bonus: Bachelor’s degree or equivalent combination of education and experience.