Transaction & Regulatory Expert

Job Description

Transaction & Regulatory Expert | ING

The Tone:
This is a full-time role at ING, located in Luxembourg. ING is on a journey centered around customers, powered by technology, and driven by smart people, redefining banking to empower clients in life and business. As a Transaction & Regulatory Expert, you are a crucial partner to Relationship Managers and Product Specialists, ensuring a seamless onboarding journey for new and existing Wholesale Banking clients. This role significantly enhances client experience, reduces onboarding lead times, and supports business growth by acting as the central coordination point and fulfilling all onboarding requirements.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Luxembourg

• Team: Central coordination point supporting commercial teams within Wholesale Banking, collaborating with Operations, Compliance, Legal, Product, and Service departments.
• Mission: To ensure a seamless and efficient onboarding experience for Wholesale Banking clients while fulfilling all regulatory requirements.

What You’ll Actually Do
• Coordinate: Act as the main coordination point for all client onboarding activities, ensuring timely progression of requests.
• Facilitate: Bridge information gathering and documentation requests between clients and various ING teams.
• Oversee: Manage the end-to-end onboarding journey from a Front Office perspective, ensuring a smooth client experience.
• Build Relationships: Develop strong relationships with clients and internal stakeholders to streamline onboarding and resolve issues effectively.
• Drive Improvement: Proactively monitor onboarding progress, identify bottlenecks, and drive actions to ensure timely delivery and process enhancement.

The Must-Haves
• Background: Master’s Degree in Economics, Finance or Business Management.
• Experience: Minimum of 4 years of experience in client onboarding, client servicing, relationship management support, or Wholesale Banking (Corporate & Institutional Banking).
• Skills: Excellent relationship and stakeholder management, strong communication and interpersonal skills, a client-centric mindset with a focus on service excellence, robust organizational and coordination abilities, good understanding of client lifecycle management and onboarding processes, and good knowledge of the Luxembourg regulatory framework and fund industry.
• Bonus: Proactive ownership of onboarding cases, anticipating issues and finding solutions, continuously seeking ways to simplify processes and improve client experience, and effective collaboration across functions and geographies.