Head of B2B Customs Operations

Job Description

Head of B2B Customs Operations (m/f/d) | Lufthansa

The Tone:
This is a full-time role at GlobeCross GmbH, part of the Lufthansa Cargo Group, located in Frankfurt am Main, Germany. The company simplifies the complexity of global trade by combining cross-border eCommerce logistics with deep customs expertise, creating seamless, compliant, and scalable solutions. This role is crucial for leading and evolving B2B customs operations, ensuring operational excellence and compliance across all customs flows. The Head of B2B Customs Operations will play a key part in turning international borders into efficient gateways for global commerce.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Frankfurt am Main, Hessen, Germany

• Team: Leads B2B Customs Operations, including Team Leads and Quality & Process Management.
• Mission: Owns the responsibility for ensuring operational excellence, service quality, and compliance requirements across all B2B customs flows.

What You’ll Actually Do
• Leadership: Lead and develop B2B Customs Operations, including Team Leads and Quality & Process Management.
• Operational Excellence: Ensure operational excellence, service quality, and adherence to customs and compliance requirements across all customs flows.
• Compliance Management: Act as a customs representative, conducting EGZ analyses, root cause analysis, and implementing sustainable corrective and preventive measures.
• Client & Integration Management: Manage key account support, escalations, customer onboardings, and post-merger integration activities.
• Process Innovation: Harmonize, digitize, and automate customs processes, and further develop KPI-based performance management.

The Must-Haves
• Background: Manager level. Possesses profound practical knowledge of operational customs processes.
• Experience: 7–10 years of professional experience in the customs sector. Multiple years of leadership experience within customs or logistics environments. Proven track record in building and developing high-performing teams and structures. Demonstrated success in optimizing, digitizing, and automating customs processes. Experience in operational performance management and stakeholder management.
• Skills: Strong analytical capabilities, a hands-on mentality, and a high degree of personal accountability. Negotiation-level proficiency in both German and English.
• Bonus: Readiness to travel.