Senior Associate Client Manager

Job Description

Senior Associate Client Manager | NTT Data Global

The Tone:
This is a hybrid role at NTT Data Global, located in Indonesia (DKI Jakarta). NTT DATA is a global leader in business and technology services, providing solutions in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. This role is crucial for managing and nurturing client relationships, driving sales growth and renewals, and ensuring client satisfaction through expert account management and strategic engagement.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, Indonesia(DKI Jakarta)

• Mission: Own client relationships to drive expansion, renewals, and satisfaction across assigned accounts by understanding their needs and leveraging NTT DATA solutions.
• Tech Stack: Salesforce.com

What You’ll Actually Do
• Client Relationship Management: Act as the primary expert for managing and nurturing relationships within assigned client accounts.
• Expansion and Retention: Drive expansion and renewals across all solutions, coordinating interactions across geographies, and minimizing churn by uncovering growth opportunities.
• Commercial Agreement Ownership: Take ownership of commercial agreements for each client, addressing concerns and recommending feasible solutions that NTT DATA can deliver.
• Demand Generation: Generate demand by identifying client needs and engaging them through digital marketing channels, building strong and enduring client relationships.
• Strategic Client Engagement: Develop a deep understanding of the client’s industry, business environment, and strategy to identify current and future opportunities for NTT DATA.

The Must-Haves
• Background: Bachelor’s degree or equivalent in business or a sales-related field, with strong sales business acumen focused on planning and leveraging tools and data.
• Experience: Moderate-level experience in a sales team, customer service, business development, or sales in the IT or professional services industry, including working with the Salesforce.com contact platform.
• Skills: Excellent client engagement and management skills, a detailed understanding of client needs, effective sales planning, and the ability to negotiate with clients and vendors/partners.