Operations Manager – Retail Operations Management

Job Description

Operations Manager | Jones Lang LaSalle

The Tone:
This is a full-time role at Jones Lang LaSalle, located in Brisbane, QLD. JLL empowers clients to shape a brighter way forward for real estate by combining world-class services, advisory, and technology. This Operations Manager role is crucial in driving the daily property operations across a dynamic retail portfolio, ensuring properties deliver exceptional performance and meet rigorous standards. The position provides meaningful exposure to both operational excellence and strategic asset management, shaping the future of real estate for a better world.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: In-person, Brisbane, QLD, Australia

• Team: Works alongside the Senior Centre Manager and Retail Manager.
• Mission: Drives the day-to-day property operations across a collection of retail assets, serving as the primary onsite point of contact for clients, stakeholders, and building teams.
• Tech Stack: Microsoft Office suite (Outlook, Excel, Word), BMS platforms

What You’ll Actually Do
• Risk Management: Implement and maintain comprehensive risk management programs including regular audits, incident reporting procedures, and emergency response protocols across multiple properties.
• Financial Oversight: Oversee operational budgets, prepare and code accounts payable, track capital expenditure, and provide monthly reporting on budget performance and forecasting.
• Vendor Management: Manage contractor relationships and procurement processes, ensuring vendors deliver services safely, on time, and within budget while adhering to client guidelines and JLL best practices.
• Stakeholder Relations: Serve as the primary onsite facilities contact for retailers and stakeholders, building effective relationships and responding promptly to operational needs.
• Compliance Assurance: Ensure full compliance with OH&S regulations, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all statutory certification requirements.

The Must-Haves
• Background: Bachelor’s degree in facilities management, building, business, or a related field.
• Experience: 3-5 years’ experience in facilities and property management, specifically within large retail assets or related commercial property environments. Experience interpreting and managing commercial contracts.
• Skills: Sound technical knowledge of building systems including air conditioning, fire protection, CCTV, mechanical and electrical systems, and BMS platforms. Proven capability in contractor management and understanding of local occupational health and safety requirements. Proficiency in Microsoft Office suite (Outlook, Excel, Word) for producing technical reports, budgets, schedules, and correspondence.
• Bonus: Background in hospitality or customer-focused service industries, or development/construction coordination experience.