Program Manager Trainee – Program and Operations

Job Description

Program Manager Trainee -Bilingual Mandarin | NOVEL PREP

The Tone:
This is a developmental role at NOVEL PREP, designed for individuals eager to build a career in program and operations management. The company is seeking motivated, organized, and proactive individuals to support daily operations and project coordination. This position is crucial for developing future management team members who will ultimately take ownership of projects and drive organizational efficiency. The role is structured to progress from supporting a manager to coordinating projects, then independently managing projects, and finally assuming broader management responsibilities. The long-term goal is to cultivate high-potential employees into independent project owners.

The TL;DR
• Role: Early Career
• Team: Reports to a Manager.
• Mission: Support daily operations and project coordination to develop into an independent project owner and future management team member.
• Tech Stack: Microsoft Office, Google Workspace.

What You’ll Actually Do
• Support Operations: Provide day-to-day assistance to the Manager across various program and operational activities, including handling day-to-day issues and unexpected situations.
• Coordinate Projects: Assist with project coordination, scheduling, and documentation while actively following up on tasks and action items with responsible parties.
• Track Progress: Monitor project timelines, deadlines, and priorities, ensuring all outstanding actions are tracked to facilitate efficient project movement across departments.
• Manage Information: Organize and maintain all project-related information, documents, reports, and other operational materials for easy access and reference.
• Drive Improvement: Identify operational inefficiencies and potential risks, proposing practical solutions and assisting in the development and improvement of SOPs, workflows, and internal processes.

The Must-Haves
• Background: Entry-level candidates, including recent graduates with strong potential, are welcome. A Bachelor’s degree is preferred. Candidates must demonstrate an interest in developing a long-term career in program management, operations, or general management.
• Experience: Requires proficiency in widely used productivity tools such as Microsoft Office, Google Workspace, or similar suites.
• Skills: Strong organizational capabilities, excellent time-management skills, and keen attention to detail are essential for managing multiple priorities. Candidates must possess strong written and verbal communication skills, along with critical-thinking and problem-solving abilities. A proactive attitude and the ability to learn new systems and responsibilities quickly are also vital.
• Bonus: A strong sense of responsibility and ownership is highly valued. The ideal candidate should be eager to grow into a management role, demonstrating the ability to work effectively with different departments and team members.