EVP – Country Product Owner – Cash Digitisation

Job Description

Country Product Owner – Cash Digitisation | Mashreq

The Tone:
This is a critical full-time leadership role at Mashreq Bank Pakistan, located in Pakistan. Mashreq is dedicated to developing advanced digital banking products, specifically focusing on the critical area of cash digitization. This position is central to leading the strategy and development of all cash digitization initiatives, aiming to establish Mashreq Bank as the premier digital-first bank in Pakistan.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Pakistan
• Mission: Owns the end-to-end strategy, development, and execution of cash digitization initiatives and related digital products to establish Mashreq as a leading digital-first bank in Pakistan.
• Tech Stack: Mobile banking, internet banking, chatbots, conversational AI, open banking, Open APIs, AI/ML, cloud

What You’ll Actually Do
• Strategy: Define and execute the bank’s cash digitisation strategy, ensuring alignment with customer needs, regulatory expectations, and core business objectives.
• Product Development: Lead the product management, design, and development for the Cash Digitisation Roadmap, Digital KIOSK channel, International Transfers initiatives, and new partnerships across all digital touchpoints.
• Customer Experience: Build intuitive, secure, and personalised digital journeys across various platforms by leveraging data analytics, customer feedback, and UX best practices.
• Performance & Growth: Own all Key Performance Indicators related to digital transactions, drive the optimisation of Cash IN & Cash Out costs, and ensure strong product adoption across diverse customer segments.
• Strategic Partnerships: Cultivate strategic alliances with fintechs, telcos, banks, and technology providers, while also working closely with Compliance, Risk, and SBP regulators to ensure secure and compliant platforms.

The Must-Haves
• Background: Bachelor’s degree in Computer Science, Business, or a related field, with a focus on digital product leadership within the banking or fintech sectors.
• Experience: A minimum of 10 years in digital banking, fintech, or digital product leadership, including at least 5 years in a senior or executive role with a proven track record of successfully launching and scaling digital products.
• Skills: Expertise in Digital Product Development, Digital channels, UX/UI, Agile delivery, Open APIs, and emerging technologies such as AI/ML, cloud, and open banking, combined with a strong understanding of SBP digital banking regulations and cybersecurity.
• Bonus: An MBA or master’s degree is preferred.