Retail Director

Job Description

Retail Food Service Director | Aramark

The Tone:
This is a full-time role at Aramark, located in Philadelphia, PA. Aramark provides essential food and facilities services to millions of guests daily across various sectors. This role is critical for planning, administering, and optimizing retail and catering operations within Jefferson Einstein Philadelphia Hospital, ensuring service excellence and client satisfaction.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Philadelphia, Philadelphia, PA
• Team: Reports to the General Manager
• Mission: Owns the planning, administration, and execution of retail and catering operations to ensure high-quality service, customer satisfaction, and profitability.

What You’ll Actually Do
• Operational Oversight: Execute against Aramark Healthcare+ and regulatory standards, continually monitor operations, and implement action plans to provide optimal merchandise quality and service.
• Client Relations: Drive customer satisfaction and maintain effective client relationships at all levels, including identifying Aramark service expansion opportunities.
• Team Leadership: Supervise, staff, train, and manage the performance of Retail Managers, Supervisors, and front-line staff, ensuring employee development, engagement, and compliance with HR policies.
• Strategic Development: Develop and implement retail services plans to improve service, quality, and profitability of service areas, utilizing customer feedback to respond to needs.
• Financial Management: Develop operational component forecasts, explain variances, and manage the component’s accounting functions and food service activities, including cash handling and cost control.

The Must-Haves
• Background: Bachelor’s Degree or equivalent experience in a Director-level retail food service management capacity.
• Experience: Marketing, merchandising, and cash handling experience is required.
• Skills: Food safety and sanitation knowledge, strong computer skills including retail technology, ability to provide a high level of customer service, strong attention to detail with ability to multi-task and prioritize, and excellent leadership and problem-solving skills.
• Bonus: Minimum of 2 years of multi-site Retail Food Service Management experience and experience managing multiple high-volume outlets is preferred.