Finance Operations Administrator

Job Description

AP/AR Support Specialist | F.A. Davis

The Tone:
This is a full-time, remote role at F.A. Davis, a 145-year-old independent, family-managed publishing house based in Philadelphia. The company creates digital, print, and online products for Nursing, Medical, and Health Science professionals around the globe. This role is crucial for supporting the day-to-day operations of Accounts Receivable and Accounts Payable, ensuring accurate financial records and effective system utilization. It serves as a key backup within the finance team, maintaining strong customer service for both internal and external stakeholders.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, Philadelphia, PA

• Mission: To support Accounts Receivable and Accounts Payable operations, primarily focusing on cash application, account reconciliation, and collections assistance to maintain accurate financial records and responsive customer support.
• Tech Stack: Microsoft Office, Excel, Outlook, ERP/accounting systems, Microsoft Business Central

What You’ll Actually Do
• Cash Application: Apply customer payments accurately and timely, and research and reconcile unapplied cash and customer credits.
• Customer Account Management: Monitor assigned customer accounts, assist with collections follow-up, and process return authorizations and customer credits.
• Invoice and Vendor Processing: Process invoices and check requests, maintain vendor records and banking information, and serve as backup for AP processing and check runs.
• Operational Support: Process freight billings and fulfillment-related credits, support ERP process improvements and testing, and assist with documentation and process updates.
• Customer Inquiry Resolution: Respond to customer inquiries regarding invoices, credits, and payments, and release orders, pro formas, and credit holds as appropriate.

The Must-Haves
• Background: High School Diploma or equivalent required; additional accounting or business coursework preferred. Experience with accounts receivable, cash application, collections, or accounts payable preferred.
• Experience: Experience working in ERP/accounting systems is required.
• Skills: Proficiency in Microsoft Office, particularly Excel and Outlook, strong organizational skills and attention to detail, ability to manage multiple priorities and meet deadlines, strong verbal and written communication skills, and strong customer service orientation with professional problem-solving skills.
• Bonus: Microsoft Business Central experience is preferred.