STUDENT WORK PLACEMENT INTERN – Customer Journey & AI Support

Job Description

Student Work Placement Intern | HSBC

The Tone:
This is a work placement internship at HSBC, implying a local, in-person opportunity. HSBC is a global banking and financial services organization operating in 64 countries and territories, committed to fostering growth in businesses and economies worldwide. Joining HSBC means contributing to a mission of helping people achieve their aspirations. This role offers the chance to make a tangible impression by supporting key initiatives within a leading global bank.

The TL;DR
• Role: Internship
• Location: In-person, local

• Mission: This person will support the enhancement of customer onboarding and engagement journeys, inter-corridor referrals, and internal processes.
• Tech Stack: Excel, PowerPoint

What You’ll Actually Do
• Support: Support enhancements in onboarding and engagement journeys for International customers by collaborating with IT and Operations, including inter-corridor referral enhancements.
• Prepare: Prepare regular Management Information (MI) reports and conduct comprehensive funnel analysis.
• Research: Conduct thorough market and competitor research to inform strategic initiatives.
• Execute: Support delivery execution by collaborating closely with multi-functional teams, including product, channel, technology, data, risk and compliance, and UI/UX, to move initiatives from conception to implementation.
• Improve: Identify and develop opportunities by using AI-enabled capabilities to improve customer journeys or internal processes, with attention to data quality, prompt quality, bias, model limitations, and human-in-the-loop controls.

The Must-Haves
• Background: Entry-level career experience supporting business operations and customer experience improvements.
• Experience: Experience working in an agile environment.
• Skills: Analytical skills comfortable working with data to derive insights using tools like Excel and PowerPoint; a strong business mindset with curiosity about how AI can improve customer and colleague experiences; structured problem-solving abilities to break down complex problems into logical steps and propose practical options; and effective communication skills to produce clear, concise, executive-ready updates and materials.
• Conduct: Demonstrates a responsible mindset regarding data confidentiality, risk awareness, and stakeholder management considerations.