Financial Center Leader, Market Floating

Job Description

Market Financial Center Manager – Bentonville FC | Bank of America

The Tone:
This is a full-time role at Bank of America, located in Bentonville, Arkansas, with potential movement to other locations within the market. Bank of America aims to help make financial lives better for clients, teammates, communities, and shareholders through Responsible Growth. This role is crucial for supporting a cluster of financial centers, ensuring operational excellence, and maintaining a client-centric and risk-aware culture, directly contributing to the bank’s purpose.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: In-person, Bentonville
• Team: Manages associates and reports to market leaders.
• Mission: To ensure operational excellence, a client-centric, and risk-aware culture across a cluster of financial centers by acting as a backup manager and resource.
• Tech Stack: Microsoft Office

What You’ll Actually Do
• Lead Financial Center Operations: Support a cluster of financial centers by operating as a backup leader, ensuring all aspects run effectively and cohesively.
• Enhance Client Experience: Manage client traffic, appropriately routing clients, and fostering client retention to create a world-class client experience environment.
• Drive Business Performance: Manage business results through formalized management routines, coaching, and implementing market-level initiatives prescribed by market leaders.
• Cultivate Team and Culture: Create an inclusive team, championing opportunity, developing talent, and coaching associates for career growth and shared success.
• Ensure Operational Excellence and Risk Management: Drive operational excellence, instill an effective client-centric and risk culture, and lead the identification, escalation, and resolution of potential risks.

The Must-Haves
• Background: Manager. Requires a High School Diploma / GED / Secondary School or equivalent, with core knowledge in leadership, financial and business acumen, and customer service.
• Experience: Minimum of one year of leadership experience, demonstrated through coaching, training, or motivating teams. Proven ability to influence others, resolve customer problems, interpret financial reports to drive profitability, and balance risk while achieving goals. Requires flexibility to work weekends, extended hours, and travel within the defined market.
• Skills: Coaching, Customer Service Management, Risk Management, Talent Development, Problem Solving.
• Bonus: One year of management experience including hiring, coaching, and developing direct reports. Experience in consumer banking/financial services, mortgage, retail, and/or hospitality. A Bachelor’s Degree in a related field. Bilingual proficiency (fluent verbal and written).