Title Administration Specialist

Job Description

Title Specialist | Insight Global

The Tone:
This is a contract role at Insight Global, located in the Columbus, Ohio metropolitan area with a hybrid work model. Insight Global is hiring a specialist to support vital vehicle title operations. This role is crucial for ensuring the accurate and compliant processing of vehicle titles throughout the entire loan lifecycle, facilitating smooth transactions and maintaining precise records for all accounts. The specialist will be a key contributor to operational efficiency and regulatory adherence.

The TL;DR
• Role: Contract / Early Career
• Type: Full-time
• Location: Hybrid, Columbus, Ohio Metropolitan Area
• Pay: $22.12 hourly
• Mission: Support vehicle title operations throughout the loan lifecycle, ensuring accurate processing and compliance.
• Tech Stack: Salesforce, DDI

What You’ll Actually Do
• Operations Support: Support vehicle title operations throughout the loan lifecycle, including document processing, lien perfection, transfers, and releases.
• Documentation Management: Review, prepare, send, and track title documentation, actively working to resolve any title exceptions that arise.
• Stakeholder Communication: Communicate effectively with borrowers, vendors, lienholders, and state agencies regarding title-related matters.
• Record Keeping & Task Management: Maintain accurate records within Salesforce and other systems, managing assigned cases and tasks to meet established service level agreements.
• Process Improvement & Compliance: Partner with internal teams to resolve issues and identify process improvements, helping to support operational efficiencies and maintain compliance with state title requirements.

The Must-Haves
• Background: Early-Level. A minimum of one year of experience in operations, financial services, loan servicing, customer support, or case management.
• Experience: Demonstrated experience using CRM or case management systems to manage work queues and maintain accurate records, along with a proven ability to handle multiple priorities while meeting service level agreements or productivity goals. Experience communicating with customers, vendors, or internal business partners is also required.
• Skills: Ability to review and accurately process documentation in a high-volume environment, effective communication, and proficiency in managing work queues within CRM or case management systems.
• Bonus: Knowledge of vehicle titles, lien perfection, DMV processes, or auto lending operations; experience using Salesforce, DDI, or similar operations platforms; experience identifying process improvement opportunities; proficiency with spreadsheets and reporting tools; or experience creating documentation, training materials, or supporting knowledge sharing.