Associate, Client Service

Job Description

Client Service Associate | Guidepoint Australia

The Tone:
This is an early career role at Guidepoint Australia, located in Phoenix, Arizona. Guidepoint connects leading consultancies with subject-matter experts, enabling informed business decisions. This role is central to delivering a fast, high-quality client experience by understanding specific research needs and delivering targeted expert matches.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, Phoenix, AZ
• Pay: $60000 yearly
• Team: High-performing team driven by execution, accountability, and consistent client impact
• Mission: This person connects leading consultancies with subject-matter experts to enable informed business decisions.
• Tech Stack: AI-enabled tools

What You’ll Actually Do
• Recruitment: Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Research: Independently conduct targeted research across public sources to identify relevant subject-matter experts.
• Vetting: Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects.
• Strategy: Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Management: Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution.

The Must-Haves
• Background: Bachelor’s degree, with minimum 3.0 GPA or higher, required for an early career level role.
• Experience: Previous relevant internship, volunteer, or extracurricular experience; AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Skills: Ability to use AI-enabled tools thoughtfully and responsibly with attention to accuracy, confidentiality, data quality, and human judgment; strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines; clear and professional communication, both verbally and in writing; strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively.
• Bonus: Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service; motivation to build client facing careers in consulting, advisory, investment research, account management, customer success or sales; comfort engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs; resourcefulness and intellectual curiosity.