Client Service Associate

Job Description

Client Service Associate | Guidepoint Shanghai

The Tone:
This is an early career position at Guidepoint Shanghai, located in the United States. Guidepoint is a leading research enablement platform that advances understanding and empowers decision-making for clients. This role is critical for providing a fast, high-quality client experience by connecting leading consultancies with the subject-matter experts they need to make informed business decisions. You will learn to assess client needs, identify suitable experts, and recruit them into Guidepoint’s global network.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, United States
• Pay: $60000 yearly
• Team: Client Service team
• Mission: Connect leading consultancies with subject-matter experts to facilitate informed business decisions and provide a high-quality client experience.
• Tech Stack: AI-enabled tools

What You’ll Actually Do
• Recruit: Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Research: Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts.
• Screen: Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration.
• Strategize: Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Manage: Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution.

The Must-Haves
• Background: Bachelor’s degree with a minimum 3.0 GPA or higher, and previous relevant internship, volunteer, or extracurricular experience.
• Experience: Prior experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Skills: AI fluency, strong judgment, time management and organizational skills, clear and professional communication (verbal and written), and strong problem-solving skills.
• Bonus: Curiosity about emerging technology and a willingness to build skills with new tools that improve productivity and client service.