Spa Manager-in-Training

Job Description

Spa Manager-in-Training | Four Seasons

The Tone:
This is a full-time training program at Four Seasons, located in Scottsdale, AZ. Four Seasons operates as a collective of individuals dedicated to continuous improvement and providing luxury experiences with genuine heart for guests, residents, and partners globally. The company believes in creating a world-class employee experience to enable its teams to deliver exceptional guest encounters and foster lasting impressions through meaningful connections. This Spa Manager-in-Training role is pivotal in developing future leaders for the luxury spa division, bridging academic knowledge with practical leadership to ensure high standards of service excellence and operational efficiency. The program prepares individuals for assistant manager roles by providing immersive, hands-on experience and mentorship within a supportive and respectful culture.

The TL;DR
• Role: Training Program
• Type: Full Time
• Location: In-person, Scottsdale, AZ

• Mission: To develop real-world leadership capabilities in a luxury spa environment, ensuring future operational excellence and guest satisfaction.

What You’ll Actually Do
• Operations Support: Support daily spa operations, including reception, reservations, scheduling, and back-of-house processes to ensure smooth, efficient service.
• Facility Management: Oversee inventory, supplies, and facility upkeep, maintaining cost control and high operational standards.
• Team Development: Supervise, coach, and support team members while assisting with hiring, training, onboarding, and performance development.
• Guest Experience: Deliver exceptional guest experiences by engaging with clients, resolving concerns, and ensuring service excellence.
• Revenue Generation: Help drive revenue through retail promotion, upselling services, and supporting marketing initiatives and events.

The Must-Haves
• Background: This program bridges academic hospitality education with real-world leadership, preparing participants for future Assistant Manager roles. A college degree in hospitality, business administration, or a related field is preferred.
• Experience: Proven exceptional performance in your current role, demonstrating clear leadership potential. The program involves a 12-18 month period of departmental rotations and operational leadership assignments.
• Skills: Excellent communication and organizational skills, including proficiency in English. Strong interpersonal skills are required to build positive relationships with both guests and colleagues. High attention to detail, strong problem-solving abilities, and a proactive mindset are essential. The ability to work flexible hours, including evenings, weekends, and holidays, based on business needs is also required.
• Bonus: Additional languages are a plus for enhancing guest and colleague interactions.