Customer Solutions Account Manager (CSAM) – Cloud Success Management

Job Description

Customer Success Account Manager (CSAM) | Microsoft

The Tone:
This is a full-time role at Microsoft, located remotely in the USA. Microsoft’s SME&C division is a high-growth, AI-powered global sales team connected to partners and driven by customer success, redefining how businesses adopt technology for growth and innovation. The Customer Success Account Manager is a primary delivery lead and partner, empowering strategic customers to accelerate their business value across Microsoft’s Digital Cloud platforms by leveraging business acumen, industry perspectives, customer knowledge, and technical expertise.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, USA
• Pay: $86100–$187400 yearly
• Team: SME&C – Customer Success Unit
• Mission: Empower customers to achieve more by accelerating their business value across Microsoft’s Digital Cloud platforms through end-to-end post-sales delivery and support orchestration.
• Tech Stack: Azure, Modern Work, Dynamics

What You’ll Actually Do
• Customer Relationship Management: Build foundational relationships with key customer, partner, and internal stakeholders to ensure quality solution delivery and health.
• Customer Success Leadership: Identify and mobilize resources to address consumption blockers, tracking progress and ensuring completion of consumption milestones for product adoption and usage.
• Delivery Program Management: Deliver on program planning and customer-facing reviews, prioritizing engagements with key technical and business stakeholders to achieve agreed-upon customer outcomes.
• Operational Health Management: Apply Microsoft delivery management methodologies and orchestrate resources to improve customer operational health and facilitate value realization.
• Technical Alignment: Understand and align Microsoft solutions and technical capabilities like Azure, Modern Work, and Dynamics to customer needs and priorities to drive business impact.

The Must-Haves
• Background: Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field, with core domain knowledge in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Experience: 2+ years in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
• Skills: Customer relationship building, delivery management methodologies, technical aptitude in cloud solutions (e.g., Azure, Modern Work, Dynamics), data analysis for consumption issues, and problem-solving.
• Bonus: 1+ year(s) relevant work experience within the customer industry; Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365); Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.