Enrollment Specialist

Job Description

Program Enrollment Specialist (MI) | GT Independence

The Tone:
This is a full-time hybrid role at GT Independence, located in Michigan, requiring frequent travel. GT Independence is a national leader in providing personal and financial services, empowering individuals to manage their own home- and community-based care. This role is crucial for guiding consumers and their support networks through the enrollment process, ensuring they understand and can utilize self-direction services to live the life they choose.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Hybrid, MI

• Team: Enrollment team
• Mission: To ensure consumers successfully enroll in and understand financial management services for self-directed care.
• Tech Stack: Microsoft Office products

What You’ll Actually Do
• Conduct: Conduct face-to-face and virtual enrollment processes with the person served and their circle of support in a timely manner.
• Ensure: Verify enrollment documents are complete and accurate.
• Educate: Advocate for and promote self-direction by educating consumers and facilitating their understanding of this model of care.
• Recommend: Suggest improvements to internal processes and systems to prevent future issues and enhance the service experience.
• Maintain: Uphold strict confidentiality and ensure HIPAA compliance.

The Must-Haves
• Background: Entry-Level. Candidates should have experience relevant to the position or an Associate or Bachelor’s Degree in Business, Human Services/Social Work, or Marketing/Communication.
• Experience: 1 year of experience in a related field, particularly with Microsoft Office products.
• Skills: Strong oral and written communication, understanding of principles and processes for providing customer service, ability to participate effectively in a team, and knowledge of administrative and clerical procedures such as word processing, managing files and records, and terminology.
• Bonus: An Associate degree or Bachelor’s Degree in Business, Human Services/Social Work, or Marketing/Communication is preferred.