Office Operations Manager

Job Description

Office Operations Manager | Profound

The Tone:
This is a full-time role at Profound, located in San Francisco, CA. Profound is building the marketing platform for the age of AI search, enabling brands to understand, measure, and win in a world where AI models are the primary answer layer between companies and customers. The company provides analytics, intelligence, and agent automation to transform AI search from a potential threat into a competitive advantage. This Office Operations Manager role is critical to ensuring the San Francisco office runs smoothly, new hires feel fully oriented from day one, and the environment supports the specific working style of a rapidly growing, high-impact organization.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, San Francisco, CA
• Pay: $80000–$110000 yearly
• Mission: This person ensures the physical office environment, operations, and onboarding experience are consistently excellent and support company growth.

What You’ll Actually Do
• Office Operations: Own the comprehensive day-to-day office operations, encompassing cleaning schedules, maintenance requirements, security protocols, access management, and ensuring a consistent supply of general readiness items.
• Inventory & Vendor Management: Systematically manage the inventory of all office supplies, including provisions for snacks and meals, and essential equipment, while coordinating effectively with a range of vendors and service providers like building management, IT support, catering, and delivery services.
• Onboarding Experience: Play a key role in executing crucial onboarding touchpoints for new hires, such as organizing welcome breakfasts, facilitating first-week moments, and initiating basic social connections to integrate them into the company culture.
• Team Events & Support: Plan and execute various internal team events, including lunches, celebrations, and small rituals designed to foster connection without hindering operational execution, and provide dedicated office setup, scheduling, and logistical support for visiting teammates and leaders.
• Office Consistency: Partner strategically with the broader Operations team to maintain a unified and consistent office experience as Profound scales across its multiple locations, including NYC, SF, London, and Buenos Aires.

The Must-Haves
• Background: Entry-Level. Candidates should possess core domain knowledge derived from 0-3+ years of experience in office management, general operations, hospitality, event coordination, or another service-oriented role.
• Experience: Proven experience coordinating external vendors, adeptly handling complex logistics, and effectively managing multiple simultaneous priorities with a high degree of reliability.
• Skills:
1. Highly organized and inherently reliable, with a proactive ability to anticipate and address potential issues before they escalate.
2. People-oriented and easily approachable, serving as a natural go-to person for teammates seeking assistance or solutions.
3. Demonstrates a low ego combined with high ownership, taking genuine pride in the thorough and effective execution of all tasks, including the less glamorous ones.
4. Thrives within a rapidly evolving startup environment where adaptability is key, and processes are frequently developed and iterated in real-time.