Operations Specialist – Payment Operations

Job Description

Operations Specialist | RemoteHunter

The Tone:
This is a full-time, remote role with a healthcare technology organization. The company is an early-stage, fully distributed enterprise focused on addressing the complexity of the US healthcare system. It builds connections between health insurance carriers and its internal support, product, and engineering teams to simplify and improve healthcare experiences for its members. The Operations Specialist role is crucial for supporting operational workflows, executing processes that enable the Operations team to scale, and ensuring the stability and trustworthiness of the payment infrastructure within this dynamic environment.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States
• Pay: $85000–$100000 yearly
• Mission: Ensure operational efficiency, reliability, and financial data integrity for the payment infrastructure within a dynamic and evolving healthcare technology environment.

What You’ll Actually Do
• Payment Reconciliation: Execute and assist with payment reconciliation, ensuring accurate matching of incoming payments to expected receivables to support financial accuracy.
• Data Integrity: Monitor automated tools and resolve discrepancies to maintain financial data integrity, thereby contributing to the trustworthiness of the payment infrastructure.
• Workflow Management: Manage daily operational workflows and task pipelines to consistently meet established service level agreements and maintain operational efficiency.
• Process & Product Improvement: Support the development of product and process improvements by testing new features and thoroughly documenting new or updated workflows.
• Stakeholder Collaboration: Collaborate with engineering and product teams to implement operational enhancements, and assist with escalations from the Support team, communicating resolutions to relevant stakeholders.

The Must-Haves
• Background: Bachelor’s degree. 1-3 years of professional experience in operations, consulting, or related fields, specifically within high-growth startups or professional services environments.
• Experience: Proven experience in building project teams or successfully launching new products or initiatives. Demonstrated success with process improvements that delivered measurable results. Possess diverse job experience with significant impact.
• Skills: Strong analytical, problem-solving, and organizational skills. Ability to develop operational processes within ambiguous environments and manage complex stakeholder relationships effectively.
• Bonus: Prior experience in the health insurance or benefits sector is preferred.