Experience Coordinator

Job Description

Experience Coordinator – Intern | Worklab by Custer

The Tone:
This is a part-time internship at Worklab by Custer, located in Grand Rapids, MI. Worklab by Custer provides a professional and collaborative environment featuring private meeting rooms, coworking areas, and private offices for professionals and teams to thrive. This role is crucial for ensuring every member and guest receives an exceptional experience by supporting daily operations and responding to client needs. The Experience Coordinator directly contributes to fostering a welcoming environment and seamless coordination of services for Worklab’s diverse community.

The TL;DR
• Role: Internship
• Type: Part-time
• Location: In-person, Grand Rapids, MI

• Mission: To ensure an exceptional experience for Worklab members and guests by managing daily operations, assisting with meetings, and maintaining all facility amenities.

What You’ll Actually Do
• Guest Experience Management: Ensure an exceptional experience for Worklab members and guests by actively managing day-to-day operations and anticipating needs to create a productive and welcoming environment within the facility.
• Meeting Coordination & Support: Assist with the precise scheduling and professional hosting of meetings within Worklab’s private rooms and coworking spaces, ensuring all logistical requirements are met for a seamless client experience.
• Client Needs Response: Proactively and efficiently respond to client needs and inquiries, overseeing all customer interactions to maintain high satisfaction levels and address any operational challenges promptly.
• Facility & Amenity Oversight: Maintain the facility’s amenities, including the fitness center and unlimited snacks and beverages, ensuring they are always clean, stocked, and fully functional to enhance the overall guest experience.
• Event & Service Coordination: Facilitate seamless coordination for various events and services provided by Worklab, supporting community engagement initiatives and ensuring all aspects run smoothly from planning to execution.

The Must-Haves
• Background: Entry-Level position focusing on delivering outstanding support and fostering positive customer interactions. Candidates should possess core domain knowledge in customer service and customer experience principles.
• Experience: Demonstrated ability in Project Management is required to effectively coordinate events and manage various tasks. Experience in a role that involves scheduling, operational oversight, and client interaction is beneficial.
• Skills: Possess strong Communication and interpersonal skills to build and maintain positive relationships with members and guests. Exhibit excellent Customer Service and Customer Experience skills, coupled with proficiency in Analytical Skills to efficiently handle operational challenges. High attention to detail and strong organizational skills are essential.
• Bonus: Familiarity with coworking spaces or the hospitality industry is a distinct advantage. Candidates should also demonstrate availability to work flexible hours as needed to support Worklab’s operations.