Manager Trainee – Consumer Finance Development

Job Description

Manager Trainee | Tower Loan

The Tone:
This is a full-time, on-site management development program at Tower Loan, designed to cultivate future leaders in the consumer finance industry. Tower Loan has been a trusted name for over 90 years, building a network of almost 260 office locations across eight states, providing personal, home equity, and retail financing. This role is crucial as it focuses on developing the essential skills and experience needed to lead branch operations and directly impact customers’ financial success. Deciding to join this program means stepping into an exciting opportunity to enhance your career and grow within a company that truly values its team members.

The TL;DR
• Role: Manager Trainee
• Type: Full-time
• Location: On-site

• Team: Part of a structured development program, reporting to local branch management.
• Mission: To gain comprehensive hands-on experience in consumer finance operations to prepare for a leadership position within 10-12 months.

What You’ll Actually Do
• Operational Proficiency: Become proficient in customer service, sales, marketing, finance, and branch operations within the consumer finance sector.
• Customer Relationship Management: Develop long-term customer relationships by actively listening to their needs and recommending the most suitable services and optional products.
• Payment Coordination: Contact customers regarding payment reminders and arrangements to ensure timely and effective debt management.
• Branch Support: Assist the Manager in exceeding established office goals and provide support in management responsibilities like delegating employee workload and analyzing loan documents.
• Leadership Skill Development: Develop and demonstrate emerging skills in all management aspects, including recruitment, staff development, performance management, and overall leadership.

The Must-Haves
• Background: Entry-Level. A High School Diploma or GED is required for this role.
• Experience: This position requires a willingness to relocate upon promotion into a management role. You must also possess a valid driver’s license and a reliable vehicle.
• Skills: Proficiency will be developed in customer service, sales, marketing, financial management, and branch operations. You will also learn and apply skills in delegating, analyzing documents, recruitment, and performance management.
• Bonus: Prior experience in Sales, Collections, or Customer Service is preferred.