Route Service Representative (RSR) – Customer Delivery & Service

Job Description

Route Service Representative | UniFirst Corporation

The Tone:
This is a full-time role at UniFirst, located in a field-based capacity across UniFirst’s nationwide presence. UniFirst is an international leader in the garment services industry, employing over 16,000 team partners who serve 300,000 business customer locations. As a Route Service Representative, you will be the direct link to customers, building relationships and ensuring their needs are met, directly contributing to the company’s reputation for reliability and professionalism. Your work ensures consistent service delivery and customer satisfaction while representing a strong company culture.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Field-based

• Mission: Serve as the primary point of contact for customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care.

What You’ll Actually Do
• Manage Route Logistics: Serve as the primary contact for customers, delivering and picking up garments and products daily along an assigned route.
• Ensure Service Reliability: Provide on-time, accurate deliveries and returns to maintain strong customer satisfaction.
• Cultivate Customer Accounts: Build rapport, address service needs, and introduce new garments and products to enhance the customer experience.
• Drive Revenue Growth: Identify upselling opportunities to grow your route, increasing your earning potential from day one.
• Uphold Company Standards: Operate a company walk-in truck safely, reinforce strong customer relationships, and troubleshoot service issues.

The Must-Haves
• Background: High school diploma, GED, or military service required, combined with a customer-centric mindset.
• Experience: Must be at least 21 years old with no specific years required; prior experience in customer service, route sales, or delivery roles is a plus.
• Skills: Valid driver’s license with a clean driving record, DOT compliance, strong customer service and relationship-building abilities, effective time management and safety awareness, and physical capability to lift up to 50 lbs.
• Bonus: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.