Benefits Operations Specialist

Job Description

Benefits Operations Specialist – AMER | Remote

The Tone:
This is a full-time role at Remote, located remotely in AMER. Remote builds a global employment platform that enables organizations to recruit, pay, and manage international teams compliantly and with ease. This role is an individual contributor position within the Employer of Record (EOR) Operations team, directly influencing the customer journey and employee experience related to benefits. As an extension of client HR teams, this role navigates and advises on intricate global employment benefits, ensuring smooth administration and support across over 90 countries.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, AMER
• Pay: $35250–$89250 yearly
• Team: Operations – Benefits; reports to Benefits Operations Manager
• Mission: This individual manages intricate global employment benefit operations, providing expert support and ensuring a positive experience for employees and clients.
• Tech Stack: Zendesk, Notion

What You’ll Actually Do
• Customer Support: Provide support to employees and clients regarding benefits plans, including key attributes, enrolment, billing, and platform usage.
• Ticket Resolution: Process and resolve tickets and escalations efficiently in Zendesk and via email.
• Data Execution: Execute data-related tasks such as preparation, entry, and download with precision.
• Process Improvement: Help define, detail, and execute Standard Operating Procedures, actively seeking automation possibilities to streamline operations.
• Cross-functional Collaboration: Collaborate effectively with the Benefits team and other departments to analyze customer needs and deliver solutions.

The Must-Haves
• Background: Professional with experience in HR Operations Employee Benefits, ideally in the context of delivering US PEO services.
• Experience: Prior experience focused on employee benefits administration and support within an HR operations capacity.
• Skills: Excellent customer service; strong organizational and time management skills; strong verbal, written, and interpersonal communication; ability to manage multiple tasks across various tech tools; fluent English; a proactive and self-directed approach.
• Bonus: Experience working remotely is a plus; embraces AI and automation to work more efficiently.