Operations Specialist

Job Description

Operations Specialist | AdaptHealth

The Tone:
This is a full-time role at AdaptHealth, supporting regional operations across the nation. AdaptHealth provides full-service home medical equipment and related services, empowering patients to live their best lives beyond the hospital and at home. The company serves as a vital link in the healthcare ecosystem, connecting patients, providers, and high-quality care. This role is crucial for supporting patient outcomes, driving process improvements, and contributing to overall operational excellence within the business.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Varies by region

• Mission: This person solves operational inefficiencies and supports patient care to ensure high-quality healthcare delivery.
• Tech Stack: EMR systems, Microsoft Office, healthcare systems

What You’ll Actually Do
• Support Operational Excellence: Improve workflows, optimize processes, and provide training support to regional operations to enhance overall efficiency and quality.
• Process Patient Documentation: Accurately review and process critical documentation, including insurance verification, authorizations, and ensuring order accuracy.
• Manage Data Systems: Navigate EMR systems to precisely enter, track, and validate comprehensive patient and authorization data.
• Drive Process Improvement: Analyze existing workflows, identify potential errors, and implement strategic solutions to boost operational efficiency and service quality.
• Ensure Patient Compliance & Care: Perform patient assessments and follow-ups, ensuring accurate documentation and adherence to HIPAA, PPE, and infection control standards.

The Must-Haves
• Background: High School Diploma with at least one year of relatable work experience, or an Associate’s degree in a relevant field such as Healthcare Administration or Business Administration.
• Experience: At least one year of professional experience in a related field.
• Skills: Excellent verbal and written communication, strong analytical and problem-solving abilities, high attention to detail for decision-making, proficiency in Microsoft Office and comfort with healthcare systems, and the capacity to multitask effectively in a busy environment.
• Bonus: Prior experience in a healthcare organization, pharmacy, HME, or a Medicare-certified environment, or roles in administrative, billing, claims, call center, or customer service.