Appointment Setter

Job Description

Appointment Setter | connecteamss

The Tone:
This is a full-time role at connecteamss, located remotely. connecteamss is a growing organization focused on helping businesses streamline customer interactions and sales processes through efficient communication and scheduling solutions. The company values clear collaboration, reliability, and a strong customer-centric approach, supporting clients across different industries and time zones. Team members work together remotely, using modern digital tools to deliver these solutions.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote

• Mission: This role ensures a consistent pipeline of meetings for sales and account management teams by initiating contact with prospective and existing clients.
• Tech Stack: CRM, scheduling software, phone, email, chat

What You’ll Actually Do
• Outreach: Contact prospective and existing clients to introduce company services and qualify leads.
• Scheduling: Schedule and manage appointments for the sales or account management teams, including confirming and rescheduling.
• Data Management: Maintain accurate CRM records and follow up with leads to secure a consistent pipeline of meetings.
• Support: Respond to basic client inquiries and provide clear information about company services.
• Strategy: Collaborate with team members to refine outreach strategies and communication scripts.

The Must-Haves
• Background: Entry-Level. High school diploma or equivalent is required.
• Experience: Previous experience in appointment setting, telesales, inside sales, or customer support is preferred.
• Skills:
• Strong Appointment Setting and Scheduling skills, including calendar management.
• Lead Generation skills, such as identifying prospects and qualifying potential clients.
• Excellent Communication skills, encompassing clear verbal, written, and active listening abilities.
• Solid Customer Service skills, with an ability to handle inquiries politely and build rapport.
• Comfort using CRM and scheduling software, as well as common communication tools.
• Bonus: Additional training or education in business, communications, or a related field is a plus.