IT Intern

Job Description

MIS Intern – PRN | Arkansas Heart Hospital

The Tone:
This is an internship at Arkansas Heart Hospital, primarily based in Little Rock, AR, with some travel throughout the state. The hospital is a growing healthcare provider that focuses on delivering a great patient experience. This role is crucial for ensuring clinical and administrative staff have the technical support they need, directly impacting patient care and operational efficiency. The successful individual will embody the hospital’s Core Values, contributing to a culture of quality, innovation, accountability, resilience, and teamwork.

The TL;DR
• Role: Internship
• Type: Part-time (PRN)
• Location: In-person, Little Rock, AR

• Mission: To build relationships with clinical and administration staff and provide outstanding technical consulting and support to allow a great patient experience.
• Tech Stack: Telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, core applications, PC’s, Mac, mobile devices.

What You’ll Actually Do
• Cultivate Relationships: Build strong relationships with Physicians and Hospital staff while providing expert technical consulting and support to ensure a seamless and positive patient experience.
• Incident Response: Provide timely responses to all technical incidents, outages, and performance alerts, accurately categorizing issues for proper escalation to specialized technical teams.
• System Monitoring: Continuously monitor a diverse array of information and network systems, including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.
• Vendor Management: Collaborate with vendors to efficiently resolve complex technical problems and perform specific MIS tasks based on the evolving needs and requests of system users.
• Remote Support: Travel as required to provide essential on-site technical support for remote clinics located throughout the state, maintaining consistent service delivery across all locations.

The Must-Haves
• Background: Entry-Level. Candidates must possess a High School Diploma or GED and demonstrate foundational knowledge in general technology troubleshooting.
• Experience: Proven ability in general technology troubleshooting specifically with PC’s, Mac devices, and various mobile devices. No specific years of experience are mentioned.
• Skills: Proficient in manipulating various types of computer and telecommunications equipment and peripherals. Strong ability to monitor and respond to system alerts, provide technical consulting, and manage vendor interactions for problem resolution.