Associate – Expert Network Operations

Job Description

Expert Network – Strategy / Operations | TwoCents

The Tone:
This is an Associate role at TwoCents, a company that operates as an agentic expert network. TwoCents is actively building and refining a platform designed to seamlessly connect clients with highly specialized experts across various domains. This position is fundamentally about managing and optimizing the critical “human” dimension of the network. The selected individual will be directly responsible for the nuanced interactions with both clients and experts, and for navigating complex operational challenges. It represents a unique opportunity to gain substantial ownership over key processes and directly contribute to the strategic growth and daily operations of a rapidly expanding startup.

The TL;DR
• Role: Early Career
• Location: Remote, United States
• Mission: To lead and execute the crucial human-centric operations of the expert network, encompassing client and expert engagement, and making the strategic decisions necessary for its smooth and effective functioning within a startup environment.

What You’ll Actually Do
• Client Communication and Relationship Management: Actively engage with a diverse range of clients to thoroughly understand their specific requirements, provide guidance, and efficiently facilitate their requests for expert insights and connections. This involves proactive communication to ensure client satisfaction and foster strong, ongoing relationships.
• Expert Engagement and Network Development: Cultivate and maintain relationships with a broad pool of experts, managing their participation from onboarding through project completion. This includes coordinating schedules, addressing inquiries, and ensuring a positive experience for all experts involved in the network.
• Critical Operational Decision-Making: Take full ownership in evaluating complex situations and making timely, informed, and difficult decisions that directly impact the operational flow and success of the expert network. This requires sound judgment and the ability to act decisively under various circumstances.
• End-to-End Human Interaction Oversight: Systematically oversee and manage all phases of human interaction within the TwoCents expert network. This includes ensuring seamless handoffs, resolving potential conflicts, and optimizing the overall human-to-human experience for both clients and experts.
• Strategic Contribution and Process Improvement: Identify opportunities for process enhancements and contribute ideas that improve the efficiency and effectiveness of the expert network’s “human” side. This role involves thinking strategically about how to scale operations while maintaining high quality of interaction and service.

The Must-Haves
• Background: An Early Career professional who possesses a keen interest in the strategic and operational aspects of expert networks. This role is ideal for someone looking to take on significant responsibility in a startup environment.
• Experience: Demonstrated capability in managing external relationships, particularly with diverse client bases and specialized professional communities. Proven ability to handle complex operational scenarios and make impactful decisions under pressure is essential.
• Skills: Exceptional attention to detail, ensuring precision in all interactions and data management. Superior communication abilities, both written and verbal, for effective engagement with clients and experts. Strong analytical and problem-solving skills for making difficult decisions, coupled with a high degree of personal ownership and initiative in their work.