Community Associate

Job Description

Community Associate | Common Desk

The Tone:
This is a full-time role at Common Desk, located in Austin, TX. Common Desk specializes in creating workspace communities where everyone finds a profound sense of belonging by delivering quality workspace products and unparalleled hospitality. This role is crucial for fostering a welcoming environment, ensuring members receive exceptional service, and helping people enjoy showing up to the office to do what they do best every day. Through daily interactions and meticulous space management, this position aims to achieve exceptional member satisfaction and retention.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Austin, TX
• Pay: $20.5–$21.5 hourly
• Team: Community Team, reports to Community Lead
• Mission: Own the hospitality initiatives to create a sense of belonging and enhance every member’s workday.
• Tech Stack: Salesforce, OfficeRnD

What You’ll Actually Do
• Community Engagement: Build a welcoming community amongst Common Desk members by planning and hosting events and facilitating intentional daily interactions.
• Front Desk Operations: Serve as a primary on-site point of contact, greeting members and guests warmly and managing the front desk during business hours.
• Member Relations: Anticipate and address member and guest needs, personalize their experience, and conduct new member orientations.
• Space Maintenance: Ensure the physical space is well-maintained, clean, organized, and that all building operations run efficiently.
• Hospitality Services: Man the location’s Fiction Coffee outpost (if applicable), prepare coffee for guests, and assist with tours and amenity activation.

The Must-Haves
• Background: Entry-Level. College graduate preferred, but not required; customer service and/or sales experience is a plus.
• Experience: Proficient in basic computer skills; prior customer service and/or sales experience is beneficial.
• Skills: Strong verbal and written communication, outstanding interpersonal and multitasking skills, demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Bonus: Passion for entrepreneurial communities.